371–380 of 412 posts
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privacy.com is probably what you want. You're making it a pain in the butt to cancel? That card is no longer valid.
So how easy is it to cancel privacy.com?
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If you agree to pay someone $X every month, then unless you tell them you don't want the service any more, you are still liable for the payment.
Not if they don’t give you a way to contact them.
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Interestingly enough, HN is listed as "impossible".
Because it is. How would delete account work in a threaded forum? Delete all your posts?
1. delete all your posts the same way they would be deleted if you went to them and pressed the delete button.
2. Anonymize them (replace user name with "deleted user ").
3. Keep storing the username
After that, delete all other data (profile, settings, e-mail, password hash, ...)
If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
In France, on of the biggest journals, Le Monde, is also a hassle to unsubscribe. Subscribing is very easy, just enter credit card online. But for unsubscribing, you have to send a registered letter with recorded delivery. This is a hassle, you have to go to the post station, and is also pretty expensive (around 5-10 euros), which is almost the price for 1 month subscription to the journal. I find this unbelievable t…
Setting up something that lets you send those is a hassle the first time, but after that, sending a fax is about as easy as sending an e-mail.
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This is unacceptable - if an authenticated login is good enough to change account details and sign-in info, why isn't it good enough to close an account? I'm not an Udacity customer, and after reading your account I never will be - I loathe these scummy tactics.
What's 'scummy' about being unable to delete an account?
In fact, in Europe it's so many people that that's the law.
Ha, not as hard as I expected but still like 4-5 steps with a bunch of dark patterns (highlighting the buttons that don't downgrade, etc). The screen that's like "OK, you want to downgrade, but tell us why " gave me flashbacks to that nightmare Comcast cancellation call[0]. [0] https://soundcloud.com/ryan-block-10/comcastic-service
At what point can you just state something like the following? > I am recording this phone call. I am terminating our service contract, and have communicated this by mail as well as verbally as we speak. Any further attempts to charge me for this service I have cancelled shall be disputed and reported to the police for attempted fraud. Good day.
At that point, there's no need to state it, go straight for the chargeback and attach a copy of the cancellation letter and registered mail receipt.
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What's 'scummy' about being unable to delete an account?
Many people (me included) hold the opinion that you should be able to control your data, which includes the right to ask a company storing data about you to delete it unless they have a valid justification not to (e.g. they may have to keep payment history for 10 years for compliance reasons). In fact, in Europe it's so many people that that's the law.
And what about a company where you can clear out the few bits of data they have, but still can't delete the account itself?
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This is very bad advice. Do not just cancel your payment and expect things to be ok. You might end up with additional late fees, increased risk scores, notices on your credit report, and collection agencies. Cancel the service properly and always have proof.
Wouldn't just cancelling the card and sending them a email to their support email saying "I hereby give notice I have cancelledy subscription and further attempts to come will fail". I doubt any court would go against the consumer in that situation. Especially if you never login or use the service again.
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That is legendarily bad. I think I'd just be obnoxious and say cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel... I barely obey the social contract as it is.
I'd like to sometimes, too, but I have a feeling they're free to just hang up on abusive customers.
Bit of a tangent but you know I always really hate telemarketing calls or just people I don't know phoning me generally because sometimes it's very hard to tell spam calls from the 1 out of 10 times it's a legit call you actually need to take. So I figured out a trick that works ok-ish. I answer the call and I say nothing. I wait for the other side to speak. Often it's a confused "hello???". If I don't recognize your voice and/or you don't introduce yourself and state your business I effectively screen you without giving you license to launch into your sales pitch. So far it has been a good compromise.
Sales people on the street trying to heckle me often get incredulous, well a minority but it happens, when I walk by completely ignoring their existence. It's like... I know it's in the social contract that if someone addresses you you are supposed to respond, but I crossed that clause out before signing because I knew it would be abused like this.
People that don't know you that approach you out of the blue either want your time, your money, or your body. I don't owe them shit and especially not the time of day. The exception to this rule is that some people are tourists that are a little stuck and need help. It's pretty easy to delineate those cases and I almost always help.
I dunno. I find the world abusive fullstop. So I just give it the fewest possible avenues through which to abuse me and don't go down the ones that I can see lead to abuse. I feel no need to feel badly about the way I behave in this regard and am ok with people thinking I'm an asshole for doing it.
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I just canceled my NYT subscription based on this comment. I was able to do so by logging into my account, following the "Cancel" link, then choosing the online chat option. It wasn't as easy as an automatic cancellation, but it wasn't terrible. Here's the transcript: Isaiah: Hello Jay and thank you for contacting The New York Times! My name is Isaiah and I will be able to make any changes to your account today! One…
You're saying it's not terrible, but you had to state "Please cancel my subscription" four times and respond to their questions/suggestions, all of this after you already expressed that you want to cancel just to get there. What happens when you try to cancel outside business hours? Do they have 24/7 support, do they just let you cancel, or do they tell you to try again the next day?
I don't know about canceling outside business hours.