Mealpal doesn't have a cancel subscription option on their app. You have to email them for them to cancel your subscription. Who even does that, smh.
Cancelling Dropbox Pro is hard
131–140 of 412 posts
Re: Cancelling Dropbox Pro is hard
#132This is why I prefer to handle my app subscriptions through Apple's App Store: easy, transparent (un)subscriptions.
Plan B is to use virtual credit card numbers, such as https://privacy.com preferably with a bogus name.
Too many tech companies are shady.
Re: Cancelling Dropbox Pro is hard
#133Years ago I needed to cancel a fax service. They refused to allow me to cancel unless I called them up, which I wouldn't do. In the end I just changed all my details to some variation of the phrase "cancel account" except the billing details (which I couldn't change) then did a chargeback every time they charged me. It took them a couple of months to finally get round to cancelling my account (I think it was actually…
I think it costs them a transaction fee from the credit card company each time too and affects their future ability to use the merchant network when they get too many chargebacks.
Unfortunately it can also really seriously effect your credit rating, but then again anything can do that and credit ratings are silly.
Re: Cancelling Dropbox Pro is hard
#134Amazon is the same. I just cancelled Prime yesterday. It took me four or five confirmations that yes, I want to lose the benefits. The buttons were jumping around. Sometimes the left one was for cancelling, sometimes the right one, sometimes it was a few centimeters lower. I love my Kindle, but without that my Amazon account itself would be in real danger.
Oh, heads up, you're in for a treat. Amazon will try to tack on a Prime subscription on every order you try to make from now on. They do this with a permanent full-page interstitial (not a pop-up) for ex-Prime users before the order confirmation page whose big green 'continue' button automatically one-click charges your account for a full year of Prime. You have to read down and click the tiny 'no, I don't want these…
Pro-tip: Sometimes you can get lucrative deals on Prime during checkout if you don't have prime.
For example, I've gotten multiple 1 month free trials, and also the '1 week for 1.99' which you can immediately cancel after placing your order for a $1 refund (if you immediately cancel, not at end of the week).
I don't shop at Amazon often, but I've gotten many (read: > 10) Prime shipments over the last year, probably paying a grand total of $3 or so.
If I don't have any good Prime offers upon checkout, I'll go to Ebay, find the product, soft by lowest price, and it's usually the same price, or within a dollar or so, and ships a LOT faster than Amazon.com's standard shipping (usually ends up coming from Amazon anyways proxied by the Ebay seller with Prime).
I've gone through the Amazon cancellation pages many times. They always keep tweaking it and expanding the process.
Re: Cancelling Dropbox Pro is hard
#135If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
How do you determine how easy it is to leave before you actually need to do it? Before even signing up?
This tool is highly useful: https://backgroundchecks.org/justdeleteme/
It ranks hundreds of websites from "easy" to "impossible".
Re: Cancelling Dropbox Pro is hard
#136If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
Fascinating. This retention tactic is usually pitched as a successful last-ditch attempt to retain subscription customers, but it comes at a hidden cost to the brand - and losing repeat buyers like yourself.
Comcast, Blue Apron, credit cards, etc. do it but I didn't think publishers were getting to this point.
Re: Cancelling Dropbox Pro is hard
#137if it takes more than 30min to cancel a service/account i just call my bank, explain the situation and reject all future transactions from that merchant.
Re: Cancelling Dropbox Pro is hard
#138Note: this is a video; should have [Video] in title.
Re: Cancelling Dropbox Pro is hard
#139If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.
This is the same reason I pay bills via my bank bill pay rather than giving EFT access to the folks who send me bills. One point of control, and the bank is invented to help me with payment issues rather than throw up roadblocks.
Re: Cancelling Dropbox Pro is hard
#140Earlier quoted context omitted.
If it’s harder to leave than to join, then it’s also illegal in the EU. You have to be able to cancel through the same medium through which you can subscribe (so if you can subscribe through email, then unsubscribing only through snail mailing a letter is illegal), and it can’t be an unreasonable effort. I’m very interested what the consumer protection agencies in the EU have to say about this.
This is definitely not the case in Germany, unless there has been a very recent change in legislation. There are lots of scummy companies in Germany that make you fax/email copies of official ID to unsubscribe, even if joining was possible with a click of a button.
Since October 2016 this practice is explicitly outlawed (for most cases) https://www.bmjv.de/SharedDocs/Artikel/DE/2015/12182015_Verb...
Although the way you describe it probably wasn't legal for a long time.