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Deliveroo users are getting defrauded

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Re: Deliveroo users are getting defrauded

#281

Post by moftz »

thoughtpalette wrote: post #257
moftz wrote: post #199

Earlier quoted context omitted.

Right, in cities it makes the most sense for delivery of almost anything. Even if you have a car, trying to find parking at certain times just so you can run in and grab your pizza is probably not worth it. A guy on a scooter can park almost anywhere so it quickly becomes worth the fees to have it delivered. These services have started creeping out to the suburbs where I live and it doesn't always make a lot of sense…

I agree to an extent (about the services moving to the suburbs), but if the market's there as well, I'm sure the services are fine to squeeze out every last profit. I do use Instacart for grocery delivery (Chicago), but I really dislike grocery stores and willing to pay the premium (avg +30% in my exp) to avoid that trip. Honestly, If I was in the suburbs, with a vehicle, I might be better incentivized to personally…

Another thing I forgot to consider is people that can't leave their home for reasons other than they are tired from work or just hungover. You can get much healthier meals delivered now, much better than the pizza and chinese food that were pretty much the only option years ago. Grocery delivery is much more prevalent now too so for those that can at least cook for themselves, they don't have to rely on a family member coming by with groceries.

Re: Deliveroo users are getting defrauded

#282

Post by Finnucane »

ddeokbokki wrote: post #185
entity345 wrote: post #5

Perhaps worth mentioning, since it's nowhere in the article, that the first thing to do is not to spend hours on the phone with Deliveroo (or whoever else) but to call your bank to report the transactions as fraudulent and to block your card. That will probably get you a refund quicker (the transactions will likely be held until clarified) and will stop any further fraud. As for Deliveroo's support team... Not very g…

In my own experience, UberEats support team is stellar - I have had many many many issues due to couriers or the restaurant (wrong order, order got delivered completely ruined, order was cold, order was missing something, ...) and never once was I left in a bad situation. I have almost always had a full refund (otherwise just partial for what was wrong/damaged) but what I really LOVED was how transparent they are thr…

>In my own experience, UberEats support team is stellar - I have had many many many issues due to couriers or the restaurant (wrong order, order got delivered completely ruined, order was cold, order was missing something, ...)

So, they have good customer support, but suck at the basic function of the business? And you keep using them?

Re: Deliveroo users are getting defrauded

#283

Post by [deleted] »

entity345 wrote: post #233
ddeokbokki wrote: post #185

Earlier quoted context omitted.

In my own experience, UberEats support team is stellar - I have had many many many issues due to couriers or the restaurant (wrong order, order got delivered completely ruined, order was cold, order was missing something, ...) and never once was I left in a bad situation. I have almost always had a full refund (otherwise just partial for what was wrong/damaged) but what I really LOVED was how transparent they are thr…

Deleted my UberEats account when they told me that they could not offer any compensation for not delivering what I had ordered. Getting a refund on what you ordered but did not receive is not compensation, it's what they must do.

[deleted]

Re: Deliveroo users are getting defrauded

#284

Post by snowwolf »

astura wrote: post #279
snowwolf wrote: post #275

Earlier quoted context omitted.

I think unauthorised has a fairly clearly defined definition in the English language (without permission or authority). And I’m fairly sure that’s the definition already used in courts of law. So in the absence of any contradicting definition in GDPR (and there isn’t) I would be pretty confident that is the definition that would be used. But even so I struggle to think of a definition where accessing someone else’s a…

>without permission or authority Permission or authority from who though? If someone steals a key and unlocks a lock, is that considered "unauthorized access?" From the perspective of the person whose key was stolen, absolutely. From the perspective of the lock, no, the access was authorized. We define terms in statutes and contracts for a damn good reason.

Good look using that as your defence in a court of law :)

Re: Deliveroo users are getting defrauded

#285

Post by LoSboccacc »

loeg wrote: post #230
e40 wrote: post #73

Earlier quoted context omitted.

It doesn't save the PITA that is getting your card stolen, though. With a virtual CC you don't have to do anything except close that card out (which you can on Citi's website, which is the version of this I use).

I haven't found the occasional card replacement to be a pain, but I have two or more credit cards at any time.

It's not just being without, is updating all other services that are tied to your card.

Now I personally don't let third parties store my cards, but it's quite common in this day and age of saas everything

Re: Deliveroo users are getting defrauded

#286

Post by MagicPropmaker »

> (Later – a lot later – a Deliveroo spokesman would tell me it was likely I had been the victim of a “credential stuffing” attack, in which hackers obtain lists of usernames and passwords and try them out on other platforms.)

So this Tech Journalist uses the same password on every site?

Re: Deliveroo users are getting defrauded

#287

Post by maxencecornet »

driverdan wrote: post #264
anonknowsaguy wrote: post #69

Fun fact about Deliveroo. A lot of your drivers aren't the registered driver. It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa. So your driver is often making almost nothing while someone else sits on their ass and collects cash for doing nothing and then Deliveroo again sits on their ass providing poor service collectin…

Source?

I have a friend that works for a deliveroo clone in Paris, this is true, loads of people rent their phones to migrants that work for the company under a fake identity

Re: Deliveroo users are getting defrauded

#288

Post by clort »

cabalamat wrote: post #83
giancarlostoro wrote: post #22

Earlier quoted context omitted.

I've started using privacy.com after I saw a post here on HN about it. It's pretty nice. Basically you link up your bank account and they create debit cards for any online vendors you use, and you can set limits, destroy cards etc. I usually put monthly / transactional limits. Like with Uber Eats I know I only spend x amount, if anybody tried to use my Uber Eats card for 100 USD it would decline it. But also it locks…

> I've started using privacy.com Which is US only. Is there anything like it for the UK?

Yes I think so. I save with a credit union (just because, it is local and they do turn around with the money and give small loans to people which banks would not). They offer a prepaid debit card which I do not have but it is provided by 'The Change Account'

    https://www.thechangeaccount.com/

Re: Deliveroo users are getting defrauded

#289

Post by [deleted] »

nickspacek wrote: post #45
entity345 wrote: post #24

Earlier quoted context omitted.

> Problem is most vendors will then block you from ever using their service again. Who is "most vendors" exactly?

They may have been embellishing that claim; however, I think what they were getting at is that in some situations using the chargeback mechanism can have wider repercussions. For example: if you are "ripped off" through Steam on a particular purchase and use a chargeback, they may shut down your account. In that case, you would lose access to all of your games purchased through Steam. Similarly, if you use a chargeba…

[deleted]

Re: Deliveroo users are getting defrauded

#290

Post by MaxLeiter »

Dayshine wrote: post #228
skh wrote: post #204

Earlier quoted context omitted.

Fast food is usually only palatable hot. By the time it gets delivered it’s cold, no? Also fast food is cheap and the delivery cost is a large percentage of the overall bill. I mean a $10 meal ends up being $20.

Er, deliveroo delivers from restaurants. Justeat delivers from fast food. Deliveroo costs more because it's providing a delivery service for restaurants that don't normally deliver. So I'm getting good food. When in a restaurant, things sit in a kitchen for 10 minutes waiting for the rest of your order anyway. 10 minutes in a thermal bag is the same.

In Italy at least, Deliveroo will order from middle and low-end restaurants (pizza places, some sitdowns, any fast food). The drivers are also on bikes generally, which I thought was common for deliveroo but after reading this thread maybe not.
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