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Deliveroo users are getting defrauded

newstatesman.com

31–40 of 354 posts

Re: Deliveroo users are getting defrauded

#31
post #4

Earlier quoted context omitted.

From my experience with Deliveroo, you can pretty much order at any address, wait for the delivery person at the doorstep and retrieve your order without actually living there.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

Put it in the fridge or freezer?

Why would they ever sell it at a loss? Everyone needs food, so they get the value by consuming it themselves.

Re: Deliveroo users are getting defrauded

#32
post #4

Earlier quoted context omitted.

From my experience with Deliveroo, you can pretty much order at any address, wait for the delivery person at the doorstep and retrieve your order without actually living there.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

Can you not buy things like bottled and canned drinks from places on Deliveroo? I suppose you could resell those.

Re: Deliveroo users are getting defrauded

#33
post #4

Earlier quoted context omitted.

From my experience with Deliveroo, you can pretty much order at any address, wait for the delivery person at the doorstep and retrieve your order without actually living there.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

Yeah this is the part I also don't quite understand.

What they may do is:

Order items that aren't as perishable such alcohol & ice cream (e.g. Ben & Jerries) and then resell those via partner off-license shops.

Re: Deliveroo users are getting defrauded

#34
post #26

Earlier quoted context omitted.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

Probably something like this: 1) People pay the fraudster for "discounted" food. 2) The fraudster places the order using the stolen account. 3) The fraudster tells the people who paid them: "Go to the pub car park at 9pm and wait for the Deliveroo driver. If he asks, your name is John Smith." 4) Profit.

Indeed, maybe there's an app called "Delilaloo" on the App Store that serves as the frontend for these scams

Re: Deliveroo users are getting defrauded

#35
post #6

I found Deliveroo sending highly detailed location information to a marketing company(Braze) yesterday[0]. I can't remember every giving explicit consent for this and AFAIK under GDPR just covering this in a Privacy Policy is not enough. On the topic of this story it seems like a case of credential stuffing so it's not a breach in Deliveroo's systems. Do the requirements as a "Data Controller" still apply in such as…

> I can't remember every giving explicit consent for this and AFAIK under GDPR just covering this in a Privacy Policy is not enough. I don't believe Deliveroo is obligated to tell you who they send such information to. They are however obligated to tell you that they gather such information and, should they share it with a third party, ensure that said third party is GDPR compliant and sign a data processing agreemen…

Doesn't GDPR require explicit cosent[0] for collection of sensitive private information? This is what many website has implemented as popups with "I accept" or "Manage Settings" options. I don't remember going through such a flow with Deliveroo and if I did I would have disabled the "marketing" category for sure.

0: https://www.i-scoop.eu/gdpr/explicit-consent/

Re: Deliveroo users are getting defrauded

#36

Earlier quoted context omitted.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

Can you not buy things like bottled and canned drinks from places on Deliveroo? I suppose you could resell those.

Yes, bottles of wine as well.

Re: Deliveroo users are getting defrauded

#37

Earlier quoted context omitted.

I've started using privacy.com after I saw a post here on HN about it. It's pretty nice. Basically you link up your bank account and they create debit cards for any online vendors you use, and you can set limits, destroy cards etc. I usually put monthly / transactional limits. Like with Uber Eats I know I only spend x amount, if anybody tried to use my Uber Eats card for 100 USD it would decline it. But also it locks…

That's an interesting idea. But I find a far easier solution is to turn on notifications. I get an email on my phone within a minute of every transaction. It's really nice having that feedback loop.

I have those on too! I saw the suggestion here, so I get: app notifications and emails. I also get notified if my balance gets too low. I used to want all that off, but email is a reasonable "paper trail" to know I'm not going crazy if I see an odd notification.

Re: Deliveroo users are getting defrauded

#38
post #20

Earlier quoted context omitted.

I would be shocked if it's that simple and Deliveroo didn't bother looking better into it. If we laymen can figure this out on an online forum in a small amount of time why can't Deliveroo figure it out and report the Restaurants to the police. Worse yet, how is this happening to so many people! I swear we'll hear they got hacked in a few more headlines.

It's possible this has already been reported to the police, but we all know they don;t tend to move to fast on things like this, and it's likely Deliveroo doesn't want to risk hurting it's own reputation by shutting out restaurants it suspects are taking part in this scam without enough solid proof that they are definitely in on it

I mean if they keep using the same exact "restaurant" whose address ends up being an Apartment... It would be really suspect. Not saying this is the case, but it'd be more obvious if it were.

Re: Deliveroo users are getting defrauded

#39
> Deliveroo has blamed the breach on cybercriminals getting hold of login details “stolen from another service unrelated to our company in a major data breach”.

> This is despite the company not asking customers to enter a Card Verification Value 2 (CVV2) code when making orders, a card security system designed to ensure that someone ordering something online has physical possession of the card used to pay for it.

More info on an article from November 2016: https://nakedsecurity.sophos.com/2016/11/25/fraudsters-eat-f...

BBC's Watchdog documentary: https://www.bbc.co.uk/programmes/articles/3ZMjkWFfDZQ8zFYQJL... (with response from Deliveroo)

Re: Deliveroo users are getting defrauded

#40

Earlier quoted context omitted.

Maybe the restaurant is part of the scam, and the food is never prepared? Still it would remain extremely easy to trace the fraudsters.

Makes more sense. But still seems pretty odd and a complex scam (vs say running up fake orders directly with stolen credit cards). If that's not the case you can't resell takeaway food, so no easy way to turn it into cash.

To run fake orders directly you need to steal credit cards info instead of hacking a Deliveroo account, it might be harder.
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