Earlier quoted context omitted.
Had a friend working in first level support. He told me stories once in a while. And it sounds pretty close... From our point of view it sounds idiotic. Even sometimes narcissistic. But in there world it makes sense, because they have no idea how those two actions connect.
I convinced my 60-year-old parents to get themselves landline internet since they had been sharing a really small mobile data allowance. The landline enabled them to have things like Netflix. They had owned a smart TV for years with no internet... Anyway, mum calls me up because she's having issues with getting Netflix to work on her TV. After a bunch of troubleshooting trying to help her over the phone, I asked her…
Ironically, there is no technical reason for this not to work, just that Netflix doesn't support HTML5.