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Switching my parents over to Linux saved me a lot of headache and support calls

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Re: Switching my parents over to Linux saved me a lot of headache and support calls

#261
post #20

My father was willing to switch, my mother was not. So: my father is now on his third Linux machine in 16 years (two laptops and now a NUC hiding behind a 24" monitor). Normal updates are handled automatically; I do a major upgrade once a year. rsnapshot backs up to an external disk three times a day. Every so often he tells me that he wants to do something new, and asks if it's possible; the answer is always yes. My…

That’s the biggest problem I see to Linux adoption in these scenarios. Unless it is something super geeky, nobody makes client softwares for desktop Linux.

What software? For the vast majority of people, a browser is enough. Hell, I'm computer literate, can code in many languages and am very comfortable with Linux, but 100% of what I need to do I can do from a browser.

Taxes, documents, spreadsheets, Netflix and other media, everything is accessible from a browser.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#263

Earlier quoted context omitted.

it's a pain to have to locate and reinstall from scratch all the packages I need. dpkg --get-selections | cut -f1 > ~/installed_pkgs.log cat installed_pkgs.log | xargs sudo apt install

Except it doesn't work that way as some package name have changed and the command fails due to some package not existing anymore. It give something to start with but still requires human intervention from someone who knows how to navigate in this mess.

I actually remember running into this issue a lot when building Docker images. Generally you want your docker image to be reproducible so you'd want to lock versions of your dependencies. But when doing this with apt-get install, a lot of the time I find that when a new version of a package is released, the old one gets removed and becomes no longer accessible, so locking versions actually ends up resulting in _more_ build flakiness than just using the latest of whatever package available at build-time, which is obviously not ideal.

Deleting older versions of packages that people may still be relying on seems like a very obvious no-go in a dependency management system. Any idea why this happens regardless? Is it just a matter of costs? Or is there more nuance to it that I'm missing?

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#265
post #6

Switched my father-in-law to ubuntu 10 years ago and I basically ended all his "support" calls to me :). He was constantly getting malware from all sorts of banners and popups while playing chess and rummy online. That, coupled with some good extensions such as mining block + uBlock + Disconnect changed the whole deal in an hour. He's 76 now so yes, linux is a very good option for them.

> He was constantly getting malware from all sorts of banners and popups while playing chess and rummy online

Wink, wink, nudge, nudge.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#266
I did the same when I was at university and couldn't help my parents with computer on daily basis anymore. Looking back now, 14 years later - it was a very good decision. They mostly use the browser, some graphic programs and libre office, it doesn't really matter which system runs under that.

The've had some version of Kubuntu installed ever since.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#267

Earlier quoted context omitted.

Dissent and sharing opinions and experience is not a campaign of ‘FUD’. There is no cabal ganging up to share misinformation on Linux. Please give more credit to those you disagree with and assume their intentions are like, I presume yours are: to share your opinion and experiences.

I don't want to engage with no one in particular. And You are right, giving Your opinion does not mean it's FUD. But if You pay attention, you'll see that for some folks here Linux it's never an option or solution they will take and are pretty vocal about it.

And by the same token; in fact on this thread, there are many that feel the same way towards macOS and Windows. Plenty of anecdotes right here that could be construed as FUD. I use all 3 platforms frequently and I can tell you that they are all as “bad” as one another.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#268

Just to add another anecdote... Back in 2008 or so, my relatives did the really nice thing of buying my Grandma the cheapest possible Walmart computer they could find. You know the sort of Windows eMachine that comes preinstalled with spyware? Of course, my relatives live about 6 hours away from her and all of the "on site support" fell to me. In the first 2 years of my Grandma getting this computer I must have gone…

I once tried to change the color scheme in Mint. It corrupted my install and I had to wipe and start over. ¯\_(ツ)_/¯

That's the thing about Linux. You can shoot yourself in the foot easily if you want to change anything.

However for most non-PC people they want to click a browser icon. That is easy and stable.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#269
post #97

Earlier quoted context omitted.

In my experience the same hardware when ran under Windows does not have these issues. EDIT: also just want to say I'm not anti-Linux, I'm just being realistic. I understand Linux's history and how it has some disadvantages (and advantages). I'm just saying at the end of the day, my interest is a reliable machine, regardless of how I get there.

Of course, since that hardware is tested under Windows. OPs point is that if you're comparing Linux to macOS, you need to also compare the hardware accordingly - just as you buy a Mac to run macOS on, you need to buy hardware that's guaranteed to work well with Linux. And such Linux hardware is still going to cost less than a MacBook or a Mac Mini.

I bought an Asus 1215B, sold with Ubuntu, a couple of years ago.

WiFi working has always been ups and downs, specially bad at the beggining when Canonical decided to exchange the closed source driver by an open source one, even thought it wasn't feature complete. I had to spend 3 months using LAN cable until the drive was actually working.

The Radeon on the Brazos APU is a DirectX 11 class GPU, but after AMD dropped fxglr, I lost video hardware acceleration, and the OpenGL feature level has been droped to a lower version.

So much for buying a laptop with Linux support out of the box.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#270
post #19

Earlier quoted context omitted.

They use firefox as main browser, but for using DRM content I found Chrome to be the easier solution. They worked their way to LibreOffice, but regarding spell- and grammar-checking LibreOffice really sucks. As my dad does professional writing it was just not enough.

(disclaimer I never used Chrome) What's the problem with Firefox and Netflix? I never had an issue?

I don't remember details but I also had major problems there, must have been two years ago, in the summer. Updating the needed plugins stopped working for some reason. Can't comment on current state as I haven't used Netflix on Linux for quite a while.
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