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Switching my parents over to Linux saved me a lot of headache and support calls

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Re: Switching my parents over to Linux saved me a lot of headache and support calls

#191
post #91

Earlier quoted context omitted.

My mom's NUC has never caused any trouble running the latest Ubuntu. Network printer, scanner, wireless mouse, webcam, bluetooth headphones, USB hard drives, sleep/hibernation... not a single problem.

Which NUC model is it? I looked into NUCs a couple years ago but at the time they had a reputation of not being great with Linux.

I have a couple of NUC7i7DNKE and they are great with Linux. They even support AMT, if you ever needed that.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#192

My 97 year old grandpa has a MacBook Pro and a few years back he was constantly on the phone with my mom trying to fix issues. We installed a Remote Desktop server so my mom could fix things quickly. After a visit we diagnosed the problem. Because of his poor motorskills, he was clicking and clicking-and-dragging things by accident. To mitigate this, we installed some software that locked the applications in the dock…

FYI, if you set him up with a managed account, you can Lock the Dock without 3rd party software

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#193

I switched my dad over to Chrome OS and never looked back. Now he tells all of this fiends to do the same thing because it's so much simpler. I really wish there was a better open source alternative because Google is evil these days but...

This. With Linux you still end up having to fix stuck updates or some other small thing at least once a year (and with Ubuntu, reinstall at least every 4 years to stay on a supported LTS release), the hardware compatibility is usually kind-of-but-not-entirely OK, and the UX is nowhere near as user friendly.

With a Chromebook, you put it in front of them, set it up, show them, and if it breaks, you can ship them a new one from Amazon, remind them where they have written down their password, get them to sign back in, and done.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#194

I switched my dad over to Chrome OS and never looked back. Now he tells all of this fiends to do the same thing because it's so much simpler. I really wish there was a better open source alternative because Google is evil these days but...

Are Mint Boxes still available? I just checked at https://linuxmint.com/store_mintbox.php , and they appear to be out of stock, but maybe that's a temporary thing.

That being said, yeah, all family members in the Momputer class of usership have been upgraded to ChromeOS devices. They, to a one, love them, too.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#196
post #67

Earlier quoted context omitted.

Sure, but that hardware advantage is something Apple should be able to take advantage of, they worked hard to get it. And I take advantage of it as well. At the end of the day, I just care about my needing to do support and that a computer generally works. I run Ubuntu on a 2015 and 2017 Lenovo ThinkPad (T450 and T470s) and a desktop I built myself. Interestingly it runs the best on my custom desktop. I use Ubuntu du…

your problem here is not linux, your problem is probably ubuntu and lenovo. ubuntu is notoriously buggy and lenovo thinkpads are more and more hostile to linux since 5-6 years. Try something like manjaro instead of ubuntu and see if you still experience the same issues.

Thinkpads are not really problem. Yes, Lenovo occasionally does something with ACPI in their brand new models, that breaks Linux, but overall they are fine. Of course, it is possible to configure them in such a way, that will be problematic; for example, if you put Nvidia GPU in your config.

It's Ideapads that have often the problems.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#197

I switched my dad over to Chrome OS and never looked back. Now he tells all of this fiends to do the same thing because it's so much simpler. I really wish there was a better open source alternative because Google is evil these days but...

Yes, I think the ChromeBook idea is probably the best "computer as managed appliance" for our older relatives these days, BUT I really would prefer to get the OS from a company that didn't have so much interest in surveilling and managing society.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#198

Earlier quoted context omitted.

it's a pain to have to locate and reinstall from scratch all the packages I need. dpkg --get-selections | cut -f1 > ~/installed_pkgs.log cat installed_pkgs.log | xargs sudo apt install

Except it doesn't work that way as some package name have changed and the command fails due to some package not existing anymore. It give something to start with but still requires human intervention from someone who knows how to navigate in this mess.

It gets worse when dependencies have changed and now you've installed a library that's incompatible with the dependencies of an app you need and everything grinds to a halt.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#199
post #134

Many years ago I idealistically tried to switch my dad over to Linux but that was a nightmare, mostly due to hardware incompatibilities. My missus also ran Linux at some point but Ubuntu upgrades kept breaking and 3G modem drivers never worked properly. But that's years ago so I am sure the desktop Linux situation has improved slightly. Since about 2010 my entire family is on Mac and support calls have also pretty mu…

If you can afford to drop a pile of money for a Mac, why can't you buy a Linux compatible hardware stack?

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#200
post #42

Earlier quoted context omitted.

Exactly why I switched from Xubuntu to Mac 5 years ago. I just want to do my work, not fix my system after every minor upgrade.

The reccurring issue people seem to have with linux is that they use ubuntu. Just use a decent distro instead and see if that fixes your issues.

Even Ubuntu is fine (this is coming from Fedora fan). If you are going for the long haul, do the following:

- use LTS. You don't need every 6-mo release.

- don't install packages from random ppas, if you don't know what they are doing to your system. Of course, do not install anything not managed by repositories, that would break your system (If I had a dime for every person that installed hplip/nvidia driver/etc from HP/Nvidia/etc site and just overwritten their apt-managed system files. It worked... until upgrade).

My parents also use Ubuntu; they are using it since 6.06, on the current hardware since 12.04. Upgrading them between LTS releases is non-event, aside the UI changes.

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