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Switching my parents over to Linux saved me a lot of headache and support calls

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Re: Switching my parents over to Linux saved me a lot of headache and support calls

#71
All of my tech support calls from family are about smartphones (both Android and iOS, but more for iOS, "what do you mean I can't do that?").

Well, and getting the email server switched to something more reliable than Gmail, but that's a business tech support call, technically.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#74
Did the same but switched them to a Chromebook. Basically dropped support calls to zero.

Funny story. Sunday morning I get a panic call from them that the computer will NOT power on.

They tell me they are pushing the power button and the screen displays "It is safe to turn off the computer".

For some reason it was not clicking. Actually drive over there as my curiosity was killing me.

Did you guess it?

Turned out they were hitting the power switch on the monitor.

I was speechless. I felt like such an idiot it didn't dawn on me.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#75

l1am0, did you consider abiword for a simpler word processor?

I never worked with it, but will give it a try for my daily work (y)

Currently I use following setup for myself: LibreOffice + languagetool for spelling

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#76

I would have switched to Chromebook, based on the usage pattern.

I switched my mother to Linux years ago and it was much better for her than Windows. These days, though, Chromebooks are even better since they are essentially Linux and much more foolproof than a general purpose Linux distro.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#77
post #20

My father was willing to switch, my mother was not. So: my father is now on his third Linux machine in 16 years (two laptops and now a NUC hiding behind a 24" monitor). Normal updates are handled automatically; I do a major upgrade once a year. rsnapshot backs up to an external disk three times a day. Every so often he tells me that he wants to do something new, and asks if it's possible; the answer is always yes. My…

Similar situation here -- my mom uses Linux and my dad insists on Windows (to be fair, he has tried Linux here and there). My mom's computer has been trucking for over 10 years and after initial setup, she has rarely had issues. My dad has been through 4 different systems in the same amount of time and each one ends up riddled with malware and nigh unusable before he decides he just needs to upgrade again.

In my dad's case, major barriers to adoption are a) EVER rendering an MS Office document noticeably incorrectly, on either end; b) DRM'd video components like Comcast's Xfinity streaming services; c) a feeling that he doesn't really have control over it and can't just search for any software he wants and be able to use it, or can't Google a concern and find reasonably-basic instructions to get something to happen.

Those are all fairly legitimate concerns, I guess I'm just bothered by the way he treats all of these as direct failures of the OS rather than applying a little more flexibility -- if not to his computing habits in general, at least to his interpretation of the situation.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#78

When it comes to parents, a 'tech support call' is not just a tech support call, it's a chance for them to talk to their kids.

It can be. Not in my brother’s case, though - he lived with my parents and my mother used to harass him about computer problems daily. Linux helped, but now she has a Chromebook and her computer problems come down to confusion about where and how she is signed in.

Re: Switching my parents over to Linux saved me a lot of headache and support calls

#79

Earlier quoted context omitted.

Dissent and sharing opinions and experience is not a campaign of ‘FUD’. There is no cabal ganging up to share misinformation on Linux. Please give more credit to those you disagree with and assume their intentions are like, I presume yours are: to share your opinion and experiences.

I don't want to engage with no one in particular. And You are right, giving Your opinion does not mean it's FUD. But if You pay attention, you'll see that for some folks here Linux it's never an option or solution they will take and are pretty vocal about it.

Yes, and for some folks Linux is always the solution and they are pretty vocal about it.
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