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My dog was killed on a walk with a walker ordered through Wag

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Re: My dog was killed on a walk with a walker ordered through Wag

#21

Post by toomuchtodo »

james_s_tayler wrote: post #15
toomuchtodo wrote: post #10

Earlier quoted context omitted.

I have to say that the problem is accountability. With this Wag incident, it appears the person selected through the platform was not the person who was caring for the pet. When I select someone to care for my pet, I know who they are, and can use my own signals to determine if they’re trustworthy and responsible. Wag doesn’t care, they’re just out to “crush it” (cost of business), and the contractor doesn’t care bec…

It definitely seems they could and need to do more to tighten up the accountability on the platform. No doubt about that. I don't know that it's accurate to say the contractor doesn't care. If they were a psychopath I could agree with that, but most people have had the experience of having either a pet, friend or relative die and know how deeply it affects people emotionally and to know you were responsible for that…

The problem is I can’t tell which ones care, and those are the only ones I’d want to do business with.

Re: My dog was killed on a walk with a walker ordered through Wag

#22

Post by theonemind »

baroffoos wrote: post #14

There is obviously fault to be attributed to the walker by lying about what had happened but I think its worth thinking about how many animals are killed by cars on a regular basis. We probably all know someone whos pets were killed by cars and the local wildlife is regularly splattered across the roads. I think we need to seriously slow down the speed of our roads to avoid killing so many pets and endangered wildlif…

I really wish people would internalize that auto accidents rank pretty highly as a cause of death, and that we could all but make it disappear by just paying attention and putting safety first. A lot of people will do reckless things routinely to save 15% or 20% of the time off of a trip, and can't stand to pay attention to the road. We should really treat it like the dangerous activity it is. When I sit down to drive, I usually remind myself that I just want to get to the other side in one piece.

Re: My dog was killed on a walk with a walker ordered through Wag

#23

Post by ec109685 »

idontpost wrote: post #7

Incredibly stupid decision to respond this way by Wag. How bad to you have to be at PR to screw this up? It's not hard. Liability in the case of harmed pets is extremely limited, so you just pay it all and apologize profusely. There's no way the bad press will be worth saving a couple thousand maximum. Absolute idiots.

Agree. This is extremely cut and dry – something like this is a very rare occurrence, so you can afford to go absolutely above and beyond for your affected customer. For example, AirBnB changed their policy when a house was wrecked and now offers $50k guarantee they will make it right if something horrendous happens: https://techcrunch.com/2011/08/01/airbnb-offers-unconditiona...

It’s also the right thing to do.

Re: My dog was killed on a walk with a walker ordered through Wag

#24

Post by [deleted] »

idontpost wrote: post #7

Incredibly stupid decision to respond this way by Wag. How bad to you have to be at PR to screw this up? It's not hard. Liability in the case of harmed pets is extremely limited, so you just pay it all and apologize profusely. There's no way the bad press will be worth saving a couple thousand maximum. Absolute idiots.

[deleted]

Re: My dog was killed on a walk with a walker ordered through Wag

#27

Post by dahdum »

baroffoos wrote: post #14

There is obviously fault to be attributed to the walker by lying about what had happened but I think its worth thinking about how many animals are killed by cars on a regular basis. We probably all know someone whos pets were killed by cars and the local wildlife is regularly splattered across the roads. I think we need to seriously slow down the speed of our roads to avoid killing so many pets and endangered wildlif…

My thought is that the text from the walker saying the dog was home safe wasn’t the actual person who took the dog. In that case the vetted person subcontracted to someone else, and perhaps didn’t know the dog had died at the time of the text.

Re: My dog was killed on a walk with a walker ordered through Wag

#28

Post by gjs278 »

craftyguy wrote: post #2

I actively block any/all facebook domains for privacy reasons, is this mirrored elsewhere? The 'web' link here in HN is not showing anything useful.

nobody should have to commit extra effort to your endeavor. i’ll sum it up for you. the dog is dead. thanks for letting us know about your facebook policy.

Re: My dog was killed on a walk with a walker ordered through Wag

#29

Post by damm »

I think this is the problem with social media / networking... it used to be when I was a young kid that if someone wanted t heir dog walked ... you would find someone in your neighborhood that you knew.

Now we use online services and trust people blindly...

As far as the person who lost their dog; I am sorry. I know I did not cause the harm; but it's the only thing I can say.

As a pet owner I would be mortified. I also don't trust anyone with my pets (and they don't trust anyone). So it works out.

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