I've lived in Airbnbs full-time for about 18 months while traveling, and Airbnb has lost my trust repeatedly in terms of reliability, safety, and user-friendliness. - Host listing quality has gone consistently downhill. Now, it's many slumlords just trying to make a quick buck rather than support the original community idea or provide a great stay. - Airbnb support response times are horribly slow. They hide their ph…
I'll add to this as well. I've had two incidents over the past year. 1. I rented a place and was told that I could check-in whenever. When I got there, the key wasn't available and I wasn't able to contact the host. I was essentially just standing around for three hours waiting for Airbnb to respond. Apparently, you can contact them, but it's extremely difficult to call them if you're international unless you want to…
That's why try to always pay with credit card (preferably Amex).