I Can No Longer Recommend Google Fi

Post by bduerst » Fri, Jan 11, 2019, 10:20 PM UTC

rootusrootus wrote: post #71

mcrae wrote: post #33

Despite everything else said, I’ve gotta say that there’s no better feeling than touching down in a new place, turning on your phone, and having it just work . No stupid voip apps. No managing prepaid balances. No switching sims. Just direct dial and go. Fi service is incredible for the mobile roaming alone and I’m not quite sure why nobody else can do it. I love it so much and it’s my favorite product. It makes a me…

Is that not normal with other carriers? I've made multiple trips abroad and aside from an occasional delay of a few minutes, my phone just works wherever I go.

Post by astura » Fri, Jan 11, 2019, 10:20 PM UTC

NorthOf33rd wrote: post #50

ronsor wrote: post #40

Earlier quoted context omitted.

This is a general issue with google. If their system decides it doesn't like you, then you're out of luck. You'll never get them to fix it.

Yep. a few years ago I signed up for a promo where if I spent a certain amount in the app store, I'd get a free chromecast. Never got it. No recourse available. At all. It's really strange that this level of "service" is acceptable.

Post by EduardoBautista » Fri, Jan 11, 2019, 10:21 PM UTC

8ytecoder wrote: post #137

dstaley wrote: post #39

Stories like this make me incredibly wary about the future of my Google account. I've been using it for almost twelve years. It has a copy of every photo/video I've taken for almost eight years. It's what I use to download apps, listen to music, and pay for things, and get around. I'd be absolutely devastated if I suddenly lost it. I've been planning for a while now a sort of contingency plan where I regularly backup…

Every time a comment like this comes up I say the same thing: Your email address is very very valuable and everything in the digital world is tied to it one way or the other. Own the domain so you can port it to another provider. Keep a copy of your emails somewhere - a mail app on your laptop? If you use drive, sync it fully to a laptop. It's not just Google, any service - paid or free, can and will shutdown your ac…

Post by [deleted] » Fri, Jan 11, 2019, 10:23 PM UTC

1024core wrote: post #138

tinyhouse wrote: post #112

I can relate. We have two Fi phones and there are bunch of problems: 1. If you use the max 10G every month it's pretty expensive. 2. Support is indeed bad. I once contacted them via the app and was told someone will reach out to me within 24 hours. No one did. 3. There are technical problems such as people calling me when I'm on wifi and they cannot hear me when I answer and instead go directly to voice mail. I was t…

> 1. If you use the max 10G every month it's pretty expensive. How can that be? They cap your bill at $60 (which you hit after using 6GB). https://techcrunch.com/2018/01/17/googles-project-fi-now-cap...

Post by astura » Fri, Jan 11, 2019, 10:24 PM UTC

efsavage wrote: post #153

iandanforth wrote: post #29

The lede here is somewhat burried: "From what I’ve since learned, if a card in your Google Pay is stolen, or someone uses your Payments account fraudulently, or anything happens that leads to a security flag being raised, it can lead to your Google Payments account being frozen. ... If you can’t use Google Payments, you can’t pay for Google Fi This, fundamentally, is why I can’t suggest anyone use Project Fi anymore.…

> The only suggestion of a solution we’ve been given is that he abandon both his email address and phone number of the past twenty years and start fresh." I believe that being able to port your number is a legal requirement. It's unlikely a poorly designed billing system is a permanent exception to this.