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I Can No Longer Recommend Google Fi

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Re: I Can No Longer Recommend Google Fi

#131

Post by Spooky23 »

jlarocco wrote: post #61
zenexer wrote: post #47

Earlier quoted context omitted.

I recently had nearly the same exact problem with Microsoft. Security department is a black box—zero communication. A friend working for Microsoft even escalated my case internally at the time, but nobody could do or see anything. My account was eventually unfrozen without so much as an email to notify me, never mind an explanation. The point is, this issue isn’t limited to Google.

Wouldn't surprise me if Microsoft saw how much money Google saves by not having support, and decided to follow their lead. They used to have decent support.

It’s always been questionable.

Nowadays even Premier is garbage. The guidance from a TAM is to log calls before 10AM local time, so that the support don’t queue you to a desk that will pretend to contact you after you’re gone home.

The funniest thing is that if you answer after hours, you get someone not prepared to do anything, as he’s there to attempt contact to push the call out so they hit the SLA.

Re: I Can No Longer Recommend Google Fi

#132

Post by hojjat12000 »

CPLX wrote: post #93

She should sue Google. Serious response. This kind of thing is bullshit, and she has a legal right to have the number ported, especially if she’s been willing to pay the bill and has not been able to due to Google’s technical problems. File a lawsuit for the value of the time she’s had to spend on it and an order to show cause or temporary restraining order type motion for them to release the number to her. It’s too…

I have no idea what you just said. To understand that I need to see a lawyer, pay hundreds of dollars to be told what my right is, and how I can proceed. Then probably invest thousands of dollars in a lawsuit. At least that's how I see it. Unless there is an app that you click a button and you sue Google for free that I don't know about.

Re: I Can No Longer Recommend Google Fi

#133

Post by propogandist »

soperj wrote: post #77
kung_fu_jive wrote: post #28

Earlier quoted context omitted.

I can relate to this. I was in Japan for two weeks and the international data worked flawlessly for me. I was diligent about tracking my usage and didn't see any charges out of line with my expectations. It made navigating the public transit a cakewalk. I'm in the same boat.

Why not download the maps before hand? Whenever I go abroad, I just download the maps in advance, and have no issue at all with just being on airplane mode.

You cannot download offline maps for Japan, at least on Google Maps

Re: I Can No Longer Recommend Google Fi

#135

Post by clairity »

jonsen wrote: post #102
duxup wrote: post #72

Earlier quoted context omitted.

It turns out it didn't take computer AI "taking over" to just arbitrarily decide you're out, or wrong, or whatever with no recourse. A company of humans have decided that's ok.

No single human says this is ok. There is no human consensus this is ok. This is a form of non-human intelligence taking over.

it's not an "intelligence" so much as emergent properties of systems. there are fields like system dynamics and macroeconomics that study such things.

Re: I Can No Longer Recommend Google Fi

#136

Post by magduf »

ndiscussion wrote: post #2

Google Fi sucks, it's way too expensive. The last several years have seen an explosion of MVNOs, mobile virtual network operators. I use Mint Sim and get 3gb LTE/month with unlimited talk and text, and unlimited throttled internet after the 3gb, for $15/month.

I agree. Personally, I wouldn't use Mint (I just looked them up and they use the T-Mobile network--no thanks! I like having reliable service outside of the middle of metro areas.), but I use "Total Wireless" which is a Verizon MVNO, and it costs me $34/month for 5GB and unlimited text and talk, and uses the Verizon network. But $15/mo. for 3GB if you don't mind T-Mo's spotty signal quality is a really good deal.

Re: I Can No Longer Recommend Google Fi

#137

Post by 8ytecoder »

dstaley wrote: post #39

Stories like this make me incredibly wary about the future of my Google account. I've been using it for almost twelve years. It has a copy of every photo/video I've taken for almost eight years. It's what I use to download apps, listen to music, and pay for things, and get around. I'd be absolutely devastated if I suddenly lost it. I've been planning for a while now a sort of contingency plan where I regularly backup…

Every time a comment like this comes up I say the same thing: Your email address is very very valuable and everything in the digital world is tied to it one way or the other. Own the domain so you can port it to another provider. Keep a copy of your emails somewhere - a mail app on your laptop?

If you use drive, sync it fully to a laptop.

It's not just Google, any service - paid or free, can and will shutdown your account. It's something you have to assume will happen to you - not just some random stranger on the internet. I don't know about you but I definitely don't want to deal with losing all my digital documents, pictures and most important all my accounts by losing my email address.

No one should be complacent about this.

Re: I Can No Longer Recommend Google Fi

#138

Post by 1024core »

tinyhouse wrote: post #112

I can relate. We have two Fi phones and there are bunch of problems: 1. If you use the max 10G every month it's pretty expensive. 2. Support is indeed bad. I once contacted them via the app and was told someone will reach out to me within 24 hours. No one did. 3. There are technical problems such as people calling me when I'm on wifi and they cannot hear me when I answer and instead go directly to voice mail. I was t…

> 1. If you use the max 10G every month it's pretty expensive.

How can that be? They cap your bill at $60 (which you hit after using 6GB). https://techcrunch.com/2018/01/17/googles-project-fi-now-cap...

Re: I Can No Longer Recommend Google Fi

#139

Post by wyldfire »

ploxiln wrote: post #130
ronsor wrote: post #40

Earlier quoted context omitted.

This is a general issue with google. If their system decides it doesn't like you, then you're out of luck. You'll never get them to fix it.

This is also a problem with Square, and Stripe, and Paypal ... it's an unsolvable fraud/scammer problem. Basically, if there was customer support that could fix the problem, then skilled scammers can get money and control out of them. They can do it a lot better than you can get your stuff re-enabled, they know just when to say what to whom. Verizon just accepts the inefficiency, and also over-charges random customer…

> This is also a problem with Square, and Stripe, and Paypal ... it's an unsolvable fraud/scammer problem.

It's compounded by the fact that Google has the primary element of your 21st century identity: your email address.

Re: I Can No Longer Recommend Google Fi

#140

Post by lostmsu »

will_brown wrote: post #127
iandanforth wrote: post #29

The lede here is somewhat burried: "From what I’ve since learned, if a card in your Google Pay is stolen, or someone uses your Payments account fraudulently, or anything happens that leads to a security flag being raised, it can lead to your Google Payments account being frozen. ... If you can’t use Google Payments, you can’t pay for Google Fi This, fundamentally, is why I can’t suggest anyone use Project Fi anymore.…

I had a similar problem with Apple. I made an in app purchase (with a YC company nonetheless) and the company gave a limited period to cancel the service for a full refund. I cancelled the service within the deadline, and didn’t get a refund. I requested the refund from the YC company who said “they can’t” refund and I have to ask Apple. So I asked Apple for the refund included the YC company policy/purchase date/can…

It looks like in this case its the YC company in the wrong. How could they have claimed you could get a refund, and never provided you that? Even if they did not know Apple does not do it, its their claim and so is their responsibility. You could easily sue in a small claims court.
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