Tell HN: I Hugely Regret Using Stripe Atlas • Hacker News Board

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#21

Post by eeeeeeeeeeeee » Thu, Jan 10, 2019, 4:52 AM UTC

I completely disagree with this post. I setup an LLC late last year and it was a very pleasant experience via Atlas. They clearly show a checklist of what you need to do, or what you're waiting on. They email you along the process, or if they need anything from you. If they need additional verification (IDs) they reach out to you.

I would definitely do it again through Atlas and I've told others to do the same.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#22

Post by vkaku » Thu, Jan 10, 2019, 4:57 AM UTC

I would stop using Stripe if they start dictating what bank I can use.

I use Stripe Atlas. I agree that the SVB minimum checking account fee is quite high. So I will look to move to Azlo. If Stripe tells me I can't do that, I'll start asking customers to wire my payments to the bank directly.

I think that I am happy with Stripe handling the paperwork and basic payments for me (and to compensate them for that), but I'd always want my freedom to run things without extraneous terms.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#23

Post by crankylinuxuser » Thu, Jan 10, 2019, 5:05 AM UTC

haisch wrote: post #6

edwinwee wrote: post #2

I'm really sorry for all the confusion. I work at Stripe and would like to dig into this more. Could you email me at edwin@stripe.com?

In defense of OP I don't think his problems with Stripe Atlas are born out of any confusion.

Indeed. The "confusion" bit is pretty condescending.

It reminds me of the similar bit of "I'm sorry you're upset." With that, you're not really sorry, and you're fake-apologizing for someone else's actions.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#24

Post by imroot » Thu, Jan 10, 2019, 5:06 AM UTC

I've went through Stripe Atlas as well -- and didn't have any issues whatsoever; When we decided that we didn't want to be a C-Corp in DE, we made it before the actual setup, however, when we ran into issues with our process, their support folks were very very helpful and it was zero hassle switching banks.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#25

Post by Silhouette » Thu, Jan 10, 2019, 5:08 AM UTC

edwinwee wrote: post #13

osrec wrote: post #11

I think Stripe's API is great, but the support has certainly suffered in comparison to the early days. More automated, unhelpful emails than I'd like. Maybe it's inevitable that support and general helpfulness suffer when you grow as quickly as they have?

Our CSAT metrics have shown support has been improving over the years (particularly since we rolled out 24/7 phone + chat)—but if there’s any case that we’ve felt short on, I’d love to investigate. Can you share some more about those unhelpful emails? If you can forward those to me that’d be useful (edwin@stripe.com).

Would those metrics give you any sort of warning about merchants who no longer tend to contact Stripe support when they have problems? Seeing fewer or no support requests from a merchant could mean everything is working well, but it could also mean that people aren't telling you any more when things are not working well.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#26

Post by cue232s » Thu, Jan 10, 2019, 5:15 AM UTC

Stripe Atlas was pretty good for me. The most organized corporation I've created yet. I also stopped using and paying SVB, because I forgot about the account and actually never used by account for a whole year so they closed it. I opened an BOA account without issue. My only problem is that the mobile app isn't great for ATLAS yet.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#27

Post by cue232s » Thu, Jan 10, 2019, 5:16 AM UTC

briandear wrote: post #19

That’s nonsense. I switched my bank to Chase in my Stripe account settings, it took seconds.

Exactly. A non-issue.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#28

Post by nubela » Thu, Jan 10, 2019, 5:18 AM UTC

Can you recommend which other company you used to incorporate an LLC in Delaware?

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#29

Post by zeckalpha » Thu, Jan 10, 2019, 5:21 AM UTC

techsupporter wrote: post #17

edwinwee wrote: post #15

Earlier quoted context omitted.

TBC, with Stripe Atlas, you get set up in Delaware, but you don’t have to live there. We help you deal with all the paperwork remotely.

Aren’t businesses required to also register (as a “foreign” company) in the states where they do business? So if I’m sitting in Iowa doing business with my Delaware-formed business, Iowa still wants a registration?

Yes

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#30

Post by ctdean » Thu, Jan 10, 2019, 6:10 AM UTC

nubela wrote: post #28

Can you recommend which other company you used to incorporate an LLC in Delaware?

https://zenbusiness.com/ will create an LLC (I don't know what state) and then create a bank account if you want with Radius Bank in Boston. I've never used Zen myself, but they and Radius have been good partners.