Neil Saunders wrote a good Twitter thread last week about how mid-scale US department stores don't execute the basics of retail very well: https://twitter.com/NeilRetail/status/1079785924966445058 Others have pointed out that Target seems to do a much better job with organization, presentation, and flow. Not coincidentally, it seems to be performing much better than legacy department stores that historically targeted…
Pennys and Sears also used to have salespeople in the clothing department who were actually knowledgeable and able to help with sizing, styles, etc. but that ended sometime in the 1980s I think.
That said, the shopping experience, finding stuff, getting in and out, etc is definitely better at Target, for what they do carry.