It's a neat idea, but it's not clear from the article what these complaints accomplish. Are the airport administrators held accountable in any way? Are they required to respond to the complaints? Maintain a low threshold? It seems like this could just be a placebo button.
> Even before the arrival of Airnoise, airports had been dealing with a surge in complaints linked to the Federal Aviation Administration’s effort to modernize the air traffic system, known as NextGen.
> The multibillion-dollar program is changing the way air traffic is managed, moving it from radar to satellite navigation. Proponents say it makes the air traffic system more efficient because it allows planes to fly more direct routes to their destinations.
> But the shift has angered residents, who live in neighborhoods that are below the new flight paths. Residents in Northwest Washington sued the FAA over the changes but lost in court. A suit filed by the state of Maryland is pending.
My interpretation is that at least some of these people (see the lawsuit mentioned in the last paragraph — Maryland is where the woman mentioned at the top of the article lives) may be hoping to have NextGen reverted, which would send the planes elsewhere. It seems unlikely to happen though.