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Apple needs to change iPhone’s call UI because robocalls are killing us

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101–110 of 303 posts

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#101
I got fed up enough to set up custom call filtering with Twilio just this week (sadly neither the iPhone nor Google Voice allows filtering calls to contacts only). https://github.com/syakhmi/spamkiller

There are good reasons why WhatsApp and the like are replacing phone calls in many countries.

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#103
post #71
post #41

I actually would like a regulatory solution for this. Mandate a way for me to say whether incoming calls were spam. Require my phone company to pay me money every time I get spammed. Allow my phone company to, at their option, proactively block calls from specific upstreams and/or pass the charge to the specific upstreams. Now from those incentives, the fines will naturally follow the upstreams to the source of the s…

In germany robocalls are illegal and the caller can get a huge fine.

Another terrible solution from German lawmakers that stifles innovation!

Instead of figuring out a more measured approach they just made them all illegal :(

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#104
post #9

AFAIK, it's still the case that I can't block everything but numbers in my contacts, right? That's all I'm asking, and it can't be that hard. Add that simple feature that should have been there ten years ago and the problem is solved for me.

Yes, this, exactly. It's mind-boggling you can't do this. (You can kind of, sort of approximate it w/ do-not-disturb mode, but turns off other notifications too, unfortunately. It needs to just be a separate option. I have zero interest in picking up calls from non-contacts in real-time.)

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#105
post #30

Earlier quoted context omitted.

You can do this, just set your phone to Do Not Disturb and then set it to "allow calls from my contacts"

This is only partially true on iOS. It doesn't take into account when you're using the phone, then it just lets everything through. Which is SUPPERRRRR annoying.

That’s one of the options you can flip in the settings.

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#106

Earlier quoted context omitted.

It's not. Robocalls are one of those things that really upsets a small subset of people either because they are overly sensitive to robocalls or that they are a member of that unlucky subset that does receive a very high amount. Like most things in the social media era, the grievances of a very vocal minority appear to be a larger group than they actually are. For example, the title of the article tells us that roboc…

> Robocalls are one of those things that really upsets a small subset of people either because they are overly sensitive to robocalls or that they are a member of that unlucky subset that does receive a very high amount. And you never get Robocalls?

I live it the US, had my number for 10+ years and actually have not gotten a Robocall once.

And I have shared my number in a lot of places

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#107

About a year ago I put my phone on DND and have left it on ever since. My wife and the kids school are in my favorites so they can get through. If I have to make business calls I will initiate the call or just remember to turn it off if I get a calendar reminder for an incoming call. Maybe it will bite me in the ass at some point but it has been really nice to feel like I actually have some control of my phone again.

Same here. I also changed my outgoing voicemail message to say that I don't pick up unknown numbers so if you're a real person, leave a voicemail or text me. The voicemail transcription feature on my iphone is rudimentary but works well enough to see at a glance if a voicemail is a sales call or robocall.

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#108
post #82

"At the telelphony-infrastructure level, it’s a supremely difficult problem that lacks a short-term fix because the underlying protocol is hopelessly insecure." This is only partly true. Technologically the solution is difficult, but it's easy from the social side as carriers can blacklist the smaller carriers that allow this fraud to take place. The real problem is that everyone except the consumer benefits from thi…

There already is a proposed technological solution to this: https://transnexus.com/whitepapers/stir-and-shaken-overview/ The FCC has recently "demanded" US telecoms to implement this [0], but at this point I don't believe there is actually a regulatory requirement to do so. [0] https://docs.fcc.gov/public/attachments/DOC-354933A1.pdf

I prefer an economic solution. Currently, you can sue a robocaller under the TCPA, but good luck collecting. Make each carrier liable for judgments against robocallers routed through their network. So, if I sue John Doe for robocalling me and I can’t collect, and I’m a Verizon customer, the make Verizon liable for those damages. This should come with some limits, but they should be large (say 10% of nationwide annual revenue, and there could plausibly be a limit per carrier that routes to Verizon). This liability should be unaffected by any terms in Verizon’s contracts with its customers (e.g. arbitration clauses), and telcos should not be able to penalize their customers in any way for collecting.

I bet that a law like this would get the problem fixed fast.

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#109

"At the telelphony-infrastructure level, it’s a supremely difficult problem that lacks a short-term fix because the underlying protocol is hopelessly insecure." This is only partly true. Technologically the solution is difficult, but it's easy from the social side as carriers can blacklist the smaller carriers that allow this fraud to take place. The real problem is that everyone except the consumer benefits from thi…

The phone companies don’t benefit, because they are nearing a situation where people stop communicating with phone numbers. Probably there is nothing that can reverse that at this point, the telephone has fewer features and is less secure than alternatives.

Re: Apple needs to change iPhone’s call UI because robocalls are killing us

#110

Earlier quoted context omitted.

”I actually would like a regulatory solution for this.” The UK has a solution. It does actually work, mostly: https://www.tpsonline.org.uk/tps/index.html

It doesn't work, and i'm in the UK too. Bad actors simply ditch their LTD Co when they eventually get a small fine and some use it as a whitelist of active numbers to use. IIRC there was an idea about making directors of companies who flout this personally responsible, I wonder if this happened?

Then the fine/punishment needs to be much harsher right? If it's a slap on the wrist then of course it's not gonna work
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