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An Apology and an Update

slackhq.com

191–200 of 236 posts

Re: An Apology and an Update

#191

Earlier quoted context omitted.

>I've spent the day messaging and talking with friends ... Some of us use Slack because we have work to do. How noble in reason! Some of us were banned without justification from our jobs today via the unjustified unilateral action of a private company. In fact, my job is to help companies secure their internal communications. So, talking with people about this was my job . What was yours?

Not shilling cryptocurrencies. ;)

Best comment I've read this year.

Re: An Apology and an Update

#192
post #40

I'm a big fan and critic of apologies. This one is pretty good. They admit the mistake was theirs and they take responsibility for it. They say sorry. They explain what they're going to do to fix the situation. They say they're going to learn from this and not have similar mistakes in the future. Pretty solid. The only thing that is missing, in my view, is personalization. Tell me who you are, speaking for the organi…

>They admit the mistake was theirs and they take responsibility for it. They say sorry. They explain what they're going to do to fix the situation. They say they're going to learn from this and not have similar mistakes in the future. Pretty solid. This doesn’t really mean much by itself. These are elements of the BP apology for the gulf spill as well. The only thing that matters is actions taken. Anything else is fl…

I don't think anyone would say an apology is sufficient response. It's only a necessary component of a full response. But if a company screws up the apology right off the bat (as so many companies do), you can tell that things are not going to turn out well for them. So it's pretty interesting that so many companies (and individuals) write such bad apologies, so much so that it's pretty rare to see an apology even as good as this one.

Re: An Apology and an Update

#193
post #126

It’s still profoundly disturbing to my eyes. Technically their underlying problem is relying on IP ranges, wich is flawed and raises false positives all the time. They seem to recognize they shouldn’t be doing irreversible and critical action with only that info, yet will still use it to drop traffic. To me their message is “sorry we screwed with your accounts, going forward we’ll only screw with your messages”. Am I…

I've never seen the whois info for an IP address resolve to the wrong country though. The owner is registered with the regional IP something (RIR if I'm not mistaken - like ARIN, RIPE, etc.) so that should be quite reliable.

Posting this I'm sure someone will take the challenge and can find an example where it wasn't assigned to the right country, but is it more than one in a billion IP addresses?

GeoIP databases on the other hand, the city and often even the province/department/state are very unreliable.

Re: An Apology and an Update

#194

Earlier quoted context omitted.

I've spilt things on people more than once, AFAIK that's not unusual. Does that make me at fault morally? I'd say no. Your thesis needs work IMO. Make sure you don't fail morally by ever presenting an incomplete/unsound thesis again!

Spilling something is an accident. Other things can be mistakes but not accidents.

Spilling something is usually a mistake, and often can be mitigated; the point is that mere repitition of error is insufficient to prove moral degeneracy.

Re: An Apology and an Update

#195
post #193
post #126

It’s still profoundly disturbing to my eyes. Technically their underlying problem is relying on IP ranges, wich is flawed and raises false positives all the time. They seem to recognize they shouldn’t be doing irreversible and critical action with only that info, yet will still use it to drop traffic. To me their message is “sorry we screwed with your accounts, going forward we’ll only screw with your messages”. Am I…

I've never seen the whois info for an IP address resolve to the wrong country though. The owner is registered with the regional IP something (RIR if I'm not mistaken - like ARIN, RIPE, etc.) so that should be quite reliable. Posting this I'm sure someone will take the challenge and can find an example where it wasn't assigned to the right country, but is it more than one in a billion IP addresses? GeoIP databases on…

> I've never seen the whois info for an IP address resolve to the wrong country though.

Try anything in 17.x

Re: An Apology and an Update

#196

Earlier quoted context omitted.

“If you were sorry you wouldn’t have done it to begin with” has also come up on several occasions in my personal life. Haven’t figured out how best to respond to that one.

Your personal life sounds more exciting than mine. In each case though you did it to begin with because 1) while you knew you would be sorry, you surmised you would be more sorry not doing it, or 2) did not believe anyone would mind your actions, or 3) did not realize you would so much regret it when others took offense to your actions. #3 absolves you of nothing. #2 absolves you unless you thought they wouldn't mind…

All three of your possibilities imply that it was on purpose and understood to be wrong to begin with. What about if you made a mistake: you thought you were doing the right thing, but turns out it was the wrong thing. Or you thought what you are doing wouldn’t impact anybody negatively. Or you did the right thing but it didn’t work out the way you anticipated. Or it was an innocent and honest thing you did, but somebody else took offence anyway. You can be sorry for things without there being any malice at play.

We (humans) are not always good at predicting the future or other people’s reactions. We do stupid things and make stupid mistakes all the time and when these things affect others we often feel sorry that we did those things.

Re: An Apology and an Update

#197
post #61

Earlier quoted context omitted.

From what I'm reading here, it would be impossible by your logic to effectively apologize. The only solution is to never make a mistake in the first place, which isn't a feasible expectation when dealing with humans.

I believe there are unapologizable offenses that reveal true intrinsic character character flaws that can't be regretted away, but this definitely isn't one of them.

I have character flaws. Do you propose that we exclude people with certain flaws from our online communities? Which ones? Lack of empathy is a popular target, but children under 7 almost all lack empathy and they can be generous and kind despite it being intellectually motivated instead of emotional. Adults without empathy can be similarly productive members of our communities.

Re: An Apology and an Update

#198
post #179
post #170

Earlier quoted context omitted.

> 2 days for people being locked out of their account, through no fault of their own, is a long time. In absolute terms yes. Compared to how for example google handles this it’s outstanding.

That's true, but you set the bar very low. Regarding user support, Google ranks on par with an anvil.

My anvil has 100% uptime since 1912. Just sayin.

Re: An Apology and an Update

#199

Earlier quoted context omitted.

Spilling something is an accident. Other things can be mistakes but not accidents.

Spilling something is usually a mistake, and often can be mitigated; the point is that mere repitition of error is insufficient to prove moral degeneracy.

If repetition of a trait is not enough to demonstrate it as a core trait, what is?

(Serious question)

Re: An Apology and an Update

#200
post #58

Earlier quoted context omitted.

> Is Slack legally required to do this? Yes, absolutely. Breaking sanctions is not just illegal, it's a criminal offense . There have been sanctions against Iran since roughly when Trump withdrew the US from the Joint Comprehensive Plan of Action [1] in May of this year. The CFO of Huawei was arrested in Canada per a request by the US because of their dealings with Iran [2]. [1]: https://en.wikipedia.org/wiki/Joint_C…

The CFO was arrested in relation to Iran but not because of it. She was arrested because she lied to banks and sold American made technology to Iran. Slack is actually not required to do this as IM applications are exempt from sanctions.

If a company like IBM or Amazon were to adopt slack, would that potentially require Slack to ban things? Both have government contracts, and could potentially export sensitive software to Iran this way accidentally.
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