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An Apology and an Update

slackhq.com

111–120 of 236 posts

Re: An Apology and an Update

#111

This is yet another good reason to prefer decentralized networks. When Slack or Facebook or whomever agrees to block someone there is no resolution other than appealing to a company with a closed decision making process, something I don't think any of us really want.

This is especially scary with SSO systems. Google/Facebook blocks your account? Guess what else you can't log into.

Re: An Apology and an Update

#112
post #60

Earlier quoted context omitted.

Saying "they should have acted differently to begin with" isn't a valid criticism of an apology, or it would apply to all apologies.

“If you were sorry you wouldn’t have done it to begin with” has also come up on several occasions in my personal life. Haven’t figured out how best to respond to that one.

I am not perfect and I am trying to be better.

Re: An Apology and an Update

#113

This is yet another good reason to prefer decentralized networks. When Slack or Facebook or whomever agrees to block someone there is no resolution other than appealing to a company with a closed decision making process, something I don't think any of us really want.

Yep. Going to go ahead and throw Matrix/Riot out there as a great alternative.

I'm still hoping they'll implement an SMS gateway. If Matrix could replace Google Voice too, that would rock my world.

Re: An Apology and an Update

#114
post #102

I'm curious whether IP blocking is actually enough to comply with the spirit of a trade embargo. Surely, the point of "not trading with Iran" is to avoid, through one's economic activity, enriching the citizens or corporations of Iran; and has nothing to do with preventing access to people who just happen to currently be within the geographic boundaries of Iran. (So: email blocking by detection of Iranian-ISP mail ho…

Its actually pretty funny. US and others says that Russia forcibly occupy Crimea. But now all people of Crimea is under embargo, not Russia. It like if its not enough, lets beat them harder.

Re: An Apology and an Update

#115
post #92

Earlier quoted context omitted.

They're explicitly saying that they don't do that and that they don't have that information. But they did do it, so what does that mean...

Did they? Or did they ban people associated with specific IPs?

Are the sanctions against doing business with Iran nationals or anyone with an Iran IP address? I would imagine the sanctions are in place to prevent trade with Iranian nationals.

Re: An Apology and an Update

#116
post #40

I'm a big fan and critic of apologies. This one is pretty good. They admit the mistake was theirs and they take responsibility for it. They say sorry. They explain what they're going to do to fix the situation. They say they're going to learn from this and not have similar mistakes in the future. Pretty solid. The only thing that is missing, in my view, is personalization. Tell me who you are, speaking for the organi…

The apology wasn't good just because it accepted responsibility, it was good because they acted responsibly. The incident lasted two days, and it was quickly corrected. Many other companies would ignore it for months, and a similar apology in that case would be feel far less sincere.

It's okay to mess up if you quickly correct the issue or at least quickly recognize it and try to correct it. The problems arise when incidents are buried or ignored. Late apologies are not apologies at all.

Re: An Apology and an Update

#117

Earlier quoted context omitted.

Expats comprise less than 1% of the global population, and I doubt the number of international tourists at any given time pushes that percentage much higher. Use a VPN I guess, or better yet ditch Slack.

Nonsense. Much of Silicon Valley consists of foreigners, yet they didn’t block those users — a significant part of their user base ; thus the theory of ethnic or nationality blocking makes zero logical sense.

No. It's the exact opposite. The fact that Californian IP-s were not targeted makes it pretty clear that US nationals were not targeted. While other nationals were. And it also proves that Slack engineers are dumb as f@ck.

Re: An Apology and an Update

#118

Earlier quoted context omitted.

Matrix is the protocol, Riot is a Slack-like implementation of the protocol: https://riot.im/ You can use the default (free) Matrix homeserver with Riot and you'll basically have a free chat system without any setup (besides installing the client). I've been using Riot for a while now, and while Slack does seem a bit more polished, having client-side encryption for all my messages gives Riot the upper hand: I don't w…

Modular.im is their hosted product. Much cheaper than slack as well.

I thought it was kind of expensive at first but then I saw the price of slack. ~$1.50/user/month seems very fair when you see what slack and email cost per user

Re: An Apology and an Update

#119
Slack employees participated in indiscriminate warfare against innocent people. Because economic sanctions are a means of warfare by definition.

Like often happens in warfare, collateral damage of other innocent people happened.

There wasn't even a requirement that they had to do it in such a cruel way.

Anyone still working there... fuck you.

Re: An Apology and an Update

#120

> We will soon begin blocking access to our service from IP addresses associated with an embargoed country. Users who travel to a sanctioned country may not be able to access Slack while they remain in that country. Is Slack legally required to do this? As long as they aren't knowingly accepting payment from these countries, shouldn't they be in the clear? How are other tech companies dealing with this? Does Google b…

My understanding is that there is a general license for telecommunications with embargoed countries, so I suspect that this is not legally required, but perhaps Slack doesn't care to fight for it.

Phone calls, SMS, and the like work fine enough to embargoed countries (although North Korea doesn't allow that, except to a very limited set of phone numbers, mostly consolates), and that likely involves payments between phone companies in the embargoed countries and in the US.

I'm aware that Softlayer (IBM) blocks traffic to embargoed countries by default, but has a process to allow traffic, given documentation of exemption.

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