Mailchimp disabled my account the other day without any clealr explanation on why. Seems to me like some automation went wrong on their side.
MailChimp deleted my account with no warning
211–220 of 267 posts
Re: MailChimp deleted my account with no warning
#212News flash: MailChimp just reinstated my account! Thank you, HN community, for your help.
That is outstanding! Looking for that news is the only reason I waded through the threads. Congratulations.
Re: MailChimp deleted my account with no warning
#213It boggles my mind why anyone would use MailChimp. The most important trait for a good organization is ethics. When they acquired Mandrill, they did the same to PAYING customers[1]. They even turned off comments on the blog post of the announcement. And ever since they did these shady things, they super-charged their SEO to hide any mention of this fiasco. If you do a quick Google search for "mailchimp mandrill" you…
> It boggles my mind why anyone would use MailChimp.
I've had similar bad experiences with MailChimp and Mandrill. Their customer support is very defensive over both technical and account issues, even when you've already done the work of identifying the problem for them.
People continue to use MailChimp because of its marketing halo. They even had a flattering New York Times feature in 2016.
Luckily most emails we send are transactional so new projects are able to use AWS SES, Postmark, or SendGrid.
Re: MailChimp deleted my account with no warning
#214As a general practice for disaster recovery, I think it would be good to automate a regular backup of your MailChimp account
https://mailchimp.com/help/export-and-back-up-account-data/
Re: MailChimp deleted my account with no warning
#215News flash: MailChimp just reinstated my account! Thank you, HN community, for your help.
That is outstanding! Looking for that news is the only reason I waded through the threads. Congratulations.
Thanks. I'm pretty sure it would not have happened without the HN community putting this on the front page. Many thanks to everyone who upvoted this story, you may well have saved my business.
Re: MailChimp deleted my account with no warning
#216They banned me after migrating an email list over because they said I couldn't confirm how I got the emails. It was weird because the 80 emails were newsletter sign-ups from my website. After that happened I never went back.
Kind of odd considering they changed to make single opt-in the default on new mailing lists.
Re: MailChimp deleted my account with no warning
#217I can certainly sympathize with this. Over the past 20 years I've gotten bit several times by 3rd party email services shutting down with little or no notice and even had access to my email services sold to spammers by the providers I was paying for it. The last time it happened I'd created a "Mandrill" account while developing an app and just a few weeks before releasing it I got a notice saying "Mandrill has been a…
I run my personal mailserver on a DigitalOcean VPS, but I wouldn't recommend it. I've never had blacklisting issues and email works fine over IPv4, but outbound connections on all mail ports (25, 109, 110, 143, 465, 587, 995; not 993, oddly) are silently dropped over IPv6. They assign each host a IPv6 /124, instead of a /64 or better like other providers, so they block outbound SMTP for spam prevention. The other blocked ports aren't documented and I've had a support ticket open since November about getting them unblocked that looks like it won't be resolved anytime soon.
DO has been great for everything else I hosted there, but they're a bad choice for a mailserver.
Re: MailChimp deleted my account with no warning
#218Earlier quoted context omitted.
https://en.wikipedia.org/wiki/Lie "A lie is a statement used intentionally for the purpose of deception" I don't think you can prove it was a lie.
The company is set up to deliver a lie, even if the last person telling it is doing so unintentionally.
It goes lots deeper than that. It's not uncommon for corporations to be setup to prevent leaking or discovery of sensitive information. Military intelligence agencies are notorious for that.
Top executives maintain ignorance of operational unpleasantness. Technical staff know operational specifics, but little about business design and usage. Intermediate management know pieces of business design and usage, but nothing about technical implementation.
Nobody needs to lie, and still there's often no way to know for sure what happened.
Re: MailChimp deleted my account with no warning
#219Hmmm... This poster has noticed an issue on 17th, mailed support and without waiting to see if there's any reply or resolution, decided to blog publicly about it the same day... seems definitely premature, maybe borderline of questionable professionalism. It appears MailChimp has a chat option for support on weekdays for paid users but since this hasn't been used, one would assume the poster is using a free plan - no…
OP here. I waited several hours between contacting MC and posting the blog entry. This was (and still is) a time-sensitive mission-critical issue. I have customers I cannot contact about a potential security flaw in my product. Happily, I need to contact them to tell them that my product is NOT affected, but it could easily have been otherwise, and in the future it might be otherwise. This is an existential threat to…
it almost sounds like they don't want your customers to know your product is not affected. hypothetically speaking, could one of your clients make a possibly bad hasty security move by being under the immpression your product is vulnerable?
Re: MailChimp deleted my account with no warning
#220Hmmm... This poster has noticed an issue on 17th, mailed support and without waiting to see if there's any reply or resolution, decided to blog publicly about it the same day... seems definitely premature, maybe borderline of questionable professionalism. It appears MailChimp has a chat option for support on weekdays for paid users but since this hasn't been used, one would assume the poster is using a free plan - no…
OP here. I waited several hours between contacting MC and posting the blog entry. This was (and still is) a time-sensitive mission-critical issue. I have customers I cannot contact about a potential security flaw in my product. Happily, I need to contact them to tell them that my product is NOT affected, but it could easily have been otherwise, and in the future it might be otherwise. This is an existential threat to…
It sounds like you afforded more notice to MailChimp than they did for you.