Create back-up copies of any list, data, etc. that matters to you. I backed up my Mailchimp list a couple months ago with exactly this scenario in mind. It's a minor chore to do so. But it sure beats having years of data vanish.
MailChimp deleted my account with no warning
201–210 of 267 posts
Re: MailChimp deleted my account with no warning
#202Good luck with MailChimp. Their API has been broken for months, and completely breaks their marketing automation/trigger tools. Zero help/support.
Re: MailChimp deleted my account with no warning
#203Earlier quoted context omitted.
They wouldn't shut you down if they received just one complain, there is a very explicit process for opt-out / unsuscribe that you have to comply with. You're probably not telling the whole story here. https://mailchimp.com/help/about-unsubscribes/
Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.
Not disputing that sometimes that might be the case, but I knew someone who was using a shady list, sending out to 20k+ people, and every time they sent out a blast they got multiple complaints...but never shut down.
So maybe the answer is more complicated.
Re: MailChimp deleted my account with no warning
#204Earlier quoted context omitted.
Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.
Not disputing that sometimes that might be the case, but I knew someone who was using a shady list, sending out to 20k+ people, and every time they sent out a blast they got multiple complaints...but never shut down. So maybe the answer is more complicated.
Possibly a lot of inconsistency because of a quickly grown abuse team that has to get through a ton of cases a day.
Re: MailChimp deleted my account with no warning
#205It seems like any MailChimp mailing list emails containing the word "crypto" set off automated systems which result in account bans. This is an extremely poor anti-spam "hueristic" (if it even deserves to be called that) and I would never do business with a company that handles anti-spam like this.
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Re: MailChimp deleted my account with no warning
#206Earlier quoted context omitted.
I think a good starting point is to take the existing process and add a more formal appeals process for people who feel their accounts were unjustly terminated.
My little sister works in customer support for a fairly large email marketing company that competes with MailChimp. From hearing her talk about some of her conversations with users booted from the platform I think a good number of spammers sincerely believe they have a legitimate business and are confused to hear they've been flagged for spam. A lot of these people seem to only know enough about the internet to be da…
I cannot imagine the customer support burden in time and emotional energy that goes into explaining to people, day in and day out, that the thing they hung their hopes on is spamming and not permitted. It sounds exhausting and draining.
Having done community moderation in a past life, I know how tiring it is to try to offer real engagement and empathy for people who refuse to understand that they've acted in an unacceptable way. There are also the people who know they're abusive and expect to just talk they way through it until you allow them to continue. Combined, it's enough to convince someone to stop offering humanity and sympathy to those who have acted badly, knowingly or otherwise.
Re: MailChimp deleted my account with no warning
#207Earlier quoted context omitted.
The company is set up to deliver a lie, even if the last person telling it is doing so unintentionally.
That's...fascinating. While we have lots of corporate personhood, I normally disregard blaming specific actions on a company because at the end of the day a person makes the call. But here you've pointed out that a company, operating as a collection of people, can "act" in ways that may be unintentional or may be deliberate, but are hard to pin down to a specific person. Definitely worth considering in more depth, th…
Yknow the paperclip maximizer? The thing where a paperclip company makes an AI that takes over everything, making it into paperclips? Well, actually you don't need any fancy AI. The paperclip company is already a [Local Currency] maximizer from the start.
Re: MailChimp deleted my account with no warning
#208I’m glad this got posted and I hope this gets resolved and MailChimp does the right thing (I’ve also upvoted the OP). But man, I don’t envy companies deep in the anti-spam/fraud business. The impression I’ve gotten is that when you act with a lighter touch and/or give lots of info about why an account was closed, spammers/fraudsters weaponize that and either figure out how to bypass your controls or social engineer y…
Generally, having enough humility to recognize that you might be wrong, and enough compassion to care about the little guy would go a long way.
For example, they could notify the owner of the account after deleting it. And allow them to download their data. It's not hard to do, it does not open them up to social engineering, and it does not incur per-customer cost.
Nor does it facilitate continuation of spam, in fact it hits legitimate users way more than spammers - spammers bought their lists and have copies, while users who legitimately grow their lists through sign ups usually don't make copies.
Re: MailChimp deleted my account with no warning
#209Earlier quoted context omitted.
https://en.wikipedia.org/wiki/Lie "A lie is a statement used intentionally for the purpose of deception" I don't think you can prove it was a lie.
The company is set up to deliver a lie, even if the last person telling it is doing so unintentionally.
I once had a job where I eventually figured out this was implicitly was I was hired to do, be the guy who gets lied to so it's not a lie when you tell the customer. I didnt last long.
Re: MailChimp deleted my account with no warning
#210So? Web is full of unhelpful error messages and bullshit workflows. Just use something else. One other funny workflow I was subjected to is unidirectional validation, where you are supposed to have something validated by the other party, and there's no possibility of feedback/responding to their determination. So you get a response "your website is down", when it clearly is not, and their crappy validator just can't…
>So?
So we need to know this is happening so we can plan accordingly. I'm glad I saw this today, we will be better prepared.