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MailChimp deleted my account with no warning

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Re: MailChimp deleted my account with no warning

#111

Post by crankylinuxuser »

retrogradeorbit wrote: post #101
jrockway wrote: post #52

We've had a similar experience. We use them for both marketing mass emails and for ingesting support ticket emails (I believe that's through Mandrill). Someone sent a marketing email they didn't like (they said another one of their customers complained about it, or something; literally one complaint) and so they silently shut off our incoming email. We noticed it when one of our customers called to ask why we hadn't…

That's what a secondary MX is for.

A secondary MX record doesn't solve the problem of "accept email and silently route to /dev/null".

Aside telling the sender or receiver, there's no good way to know. I guess you could send a test email every hour.... But this is an evil failure mode. This isn't an accident.

Re: MailChimp deleted my account with no warning

#112

Post by Thaxll »

jrockway wrote: post #52

We've had a similar experience. We use them for both marketing mass emails and for ingesting support ticket emails (I believe that's through Mandrill). Someone sent a marketing email they didn't like (they said another one of their customers complained about it, or something; literally one complaint) and so they silently shut off our incoming email. We noticed it when one of our customers called to ask why we hadn't…

They wouldn't shut you down if they received just one complain, there is a very explicit process for opt-out / unsuscribe that you have to comply with. You're probably not telling the whole story here.

https://mailchimp.com/help/about-unsubscribes/

Re: MailChimp deleted my account with no warning

#114

Post by Operyl »

Thaxll wrote: post #112
jrockway wrote: post #52

We've had a similar experience. We use them for both marketing mass emails and for ingesting support ticket emails (I believe that's through Mandrill). Someone sent a marketing email they didn't like (they said another one of their customers complained about it, or something; literally one complaint) and so they silently shut off our incoming email. We noticed it when one of our customers called to ask why we hadn't…

They wouldn't shut you down if they received just one complain, there is a very explicit process for opt-out / unsuscribe that you have to comply with. You're probably not telling the whole story here. https://mailchimp.com/help/about-unsubscribes/

Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.

Re: MailChimp deleted my account with no warning

#115

Post by Thaxll »

Operyl wrote: post #114
Thaxll wrote: post #112

Earlier quoted context omitted.

They wouldn't shut you down if they received just one complain, there is a very explicit process for opt-out / unsuscribe that you have to comply with. You're probably not telling the whole story here. https://mailchimp.com/help/about-unsubscribes/

Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.

Did you comply with the link I sent?

Re: MailChimp deleted my account with no warning

#117

Post by Operyl »

Thaxll wrote: post #115
Operyl wrote: post #114

Earlier quoted context omitted.

Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.

Did you comply with the link I sent?

Yes. It’s probably best to not assume malice here.

Re: MailChimp deleted my account with no warning

#118

Post by ajnin »

josefresco wrote: post #66
hippich wrote: post #13

To people mentioning public shaming. I had a mailing list with them removed with all contacts lost and account banned without even notifying me. Customer support indeed responded, but with something like your account was banned because you are involved into cryptocurrencies (i had hashcash.io - no selling or buying of crypto is even close) and we completely wiped all your data. Only after a hint about possible public…

> and own SMTP server Good luck with that.

FWIW I've been running my own SMTP client/server for many years (I wrote them myself for my purposes, it's hobby stuff), with the proper SPF records it gets accepted by Google & co. no problem. Only residential Internet IP range are generally blacklisted by default by antispam filters.

Re: MailChimp deleted my account with no warning

#119

Post by josefresco »

elliekelly wrote: post #110
harowitzblack wrote: post #93

Earlier quoted context omitted.

Hey, I'm building a tool that automatically backs up your email subscribers and stores them in google sheets. It's still in dev, but feel free to subscribe https://stompapp.xyz/

> It will be your responsibility to keep it safe and you'd have to do it every fucking time if you want to update your data. You might want to consider removing "fucking" from your front page. I'm really not one to bat an eye at any form of cursing but seeing it on a company's webpage like that doesn't sit well. You have a good idea, let the tech speak for itself, no profanity needed.

Agreed. Every time I want to "get casual" with a client or business associate and consider using profanity, I almost always step back and remove it from the email. In person it's a little easier, but I cringe when I think back to a meeting where I used a curse word - even if the client was using those same terms.

Re: MailChimp deleted my account with no warning

#120

Post by mjw1007 »

josefresco wrote: post #91
mkhalil wrote: post #82

Earlier quoted context omitted.

Way to patronize someone trying to be self-sufficient. Just because you read blog posts titled "DON'T HOST YOUR OWN MAIL", doesn't mean you shouldn't. People are scared of hosting their own mail servers because they a) are told they shouldn't b) don't understand SMTP. I am all for decentralizing this hyper-centralized internet.

Sorry, I'm old enough to have come from the era of "DIY" mass emailing which transitioned (rightfully so) to using providers like Constant Contact/MailChimp. I've seen first hand the drawbacks of emailing thousands of people via your own SMTP server. Blacklists, legal threats, deliverability issues, proper unsubscribe, formatting etc. And this was early 00's when much of the legal framework around email marketing was…

I think email has come round to the point where you can, if you really want, run your own SMTP server and send out thousands of emails without having to deal with a mountain of headaches again, yes.

Tens or hundreds of thousands, maybe not. (And I'm assuming that this isn't email that the recipients are going to consider is spam.)

I think there are two major reasons for this improvement: DKIM basically works, and far fewer recipients are using email accounts provided by crappy ISPs.

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