Earlier quoted context omitted.
Why would RBC even expose themselves to this liability? What was the point? With every single one of these companies I am...baffled, that anyone thought this was a good idea, but in this situation especially it makes zero sense. All that liability for what possible upside?
I think this was intended to be a customer support channel and they had to be able to delete the messages containing bank info after a certain amount of time. I had read something about it, I don't think carte blanche access to users' messages was sought or given, it was just support conversations. I didn't use it so this is like my memory of 2nd hand info.
We could only access the private message history containing the conversations we had had with the individual, nothing else.
You think people care about their personal data, you should see what type of information they provide through private messaging platforms. Including through public posts, it's shocking.