CenturyLink is blocking customer internet, saying Utah legislators told them to

Post by euvitudo » Sat, Dec 15, 2018, 3:21 AM UTC

dv_dt wrote: post #205

illumin8 wrote: post #141

Earlier quoted context omitted.

The quickest way to resolve all of these billing shenanigans: file a consumer complaint with the FCC. Magically, you'll almost immediately get a phone call from someone fairly high up in the company (typically executive relations or similar) that has the power to fix things and will make it right. The sad truth is that these telcos will systematically screw millions of customers with shady fees and fraudulent billing…

Don't forget your state's public utility commission, or equivalent, too.

Post by Dylan16807 » Sat, Dec 15, 2018, 3:47 AM UTC

pytyper2 wrote: post #64

dragonwriter wrote: post #20

Earlier quoted context omitted.

> So, the fault here lies with the politician. I disagree: the claim by CenturyLink that this particularly intrusive, access blocking method is mandated is simply false. It's true that it is permitted by the state law (just as it would be permitted without any specific law on the topic at all), and even arguable that it is one means of complying with the law. (Though since the notification is not presented to some us…

If the politician does not take responsibility (accept fault) who will? Taking responsibility for the text of at least the law the sponsor has proposed and helped pass is the minimum responsibility I would expect from a legislator. What else do we elect them for? The legislator wrote a law that allowed too much interpretation, that is the fault of the legislator.

Post by anoncoward111 » Sat, Dec 15, 2018, 4:00 AM UTC

scarface74 wrote: post #250

anoncoward111 wrote: post #249

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I work customer service for a large heating oil company. The system we have really does just have horrible "bugs" like this that make charges to the account. Not fun when you are on Auto Pay either. It's malicious. Some of us reps try to help you out and get it all reversed. Others don't give a shit at all. The main thing you can consider is not paying, blasting them on social media, or just keep calling until you ge…

Our system deliberately renews/adjusts prices per gallon and service contracts to pretty much whatever price the company feels like extorting. I've seen customers charged $4000 instead of $2000 countless times. Some even pay it. While I’m the last person to trust big business, it’s hard for me to believe that whoever is over the developers who create the billing system would put that in a spec - to deliberately overc…

Post by [deleted] » Sat, Dec 15, 2018, 5:57 AM UTC

xahrepap wrote: post #94

CenturyLink is totally shady. My wife just yesterday spent a significant amount of time fixing our phone bill. She decided a couple months ago to upgrade to a "fixed" bill plan (apparently they've been raising our prices $10/mo every year for the last few years). This plan price won't change until we change the plan. It's bundled with their internet though, but my wife told them to not send the modem because we weren…

Post by morpheuskafka » Sat, Dec 15, 2018, 6:02 AM UTC

jxfreeman wrote: post #231

bitsnbytes wrote: post #171

Earlier quoted context omitted.

"The quickest way to resolve all of these billing shenanigans: file a consumer complaint with the FCC" This , I had to do this with Comcast because of their craptastic service ,BS, and invalid billing. Trying to cancel them I kept being passed around to ALL the wrong people and departments, hung up on, refusal to give confirmation that the service was actually cancelled. Finally figured the only way they would cancel…

The best way to cancel any cable service is to simply unplug your equipment and drive to the service office and plunk it on the counter while announcing loudly that you’re canceling your service. It took all of 15 minutes and all the service rep said was “Sorry to see you go.” No retention techniques, nothing. It was the best customers service experience I ever had with Comcast.