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CenturyLink is blocking customer internet, saying Utah legislators told them to

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Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#161

Post by xur17 »

illumin8 wrote: post #141
xahrepap wrote: post #94

CenturyLink is totally shady. My wife just yesterday spent a significant amount of time fixing our phone bill. She decided a couple months ago to upgrade to a "fixed" bill plan (apparently they've been raising our prices $10/mo every year for the last few years). This plan price won't change until we change the plan. It's bundled with their internet though, but my wife told them to not send the modem because we weren…

The quickest way to resolve all of these billing shenanigans: file a consumer complaint with the FCC. Magically, you'll almost immediately get a phone call from someone fairly high up in the company (typically executive relations or similar) that has the power to fix things and will make it right. The sad truth is that these telcos will systematically screw millions of customers with shady fees and fraudulent billing…

I recently ran into an issue with Spectrum where an agent signed me up for a new plan with lower pricing and shipped me a new modem, but the pricing didn't actually update in their system. Called back a few days later to correct this, and no one could find anything about the plan I signed up for, claimed I was lying, etc. After escalating several times and getting no where I emailed the first person from this list [0] and received a call back the next that solved the problem.

[0] https://www.elliott.org/company-contacts/charter-communicati...

Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#163

Post by seandougall »

craftyguy wrote: post #53
kingbirdy wrote: post #37

Earlier quoted context omitted.

Your constitutional protections are protections from the government, not businesses.

Is the line a bit fuzzy though because most ISPs in the US are government-sanctioned monopolies?

Seems unlikely. Almost all of those examples are things you can do without Internet access at all, using phone or snail mail. (The one exception is running an online business, but AFAIK that is not specifically constitutionally protected.)

You can also get Internet access through other means, even if it's less convenient and/or more expensive. There might be a government-sanctioned monopoly on cable, but at least around here, there's also DSL, satellite, cellular data, dial-up, and even third-party fiber. Granted, not every place has all those options, but you'd be hard-pressed to find a place in the US where you can't access at least one.

Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#164

Post by aviv »

xahrepap wrote: post #94

CenturyLink is totally shady. My wife just yesterday spent a significant amount of time fixing our phone bill. She decided a couple months ago to upgrade to a "fixed" bill plan (apparently they've been raising our prices $10/mo every year for the last few years). This plan price won't change until we change the plan. It's bundled with their internet though, but my wife told them to not send the modem because we weren…

Among other things, we run residential VOIP networks for large ISPs and other operators, and it's ridicilous to see the prices CenturyLink, AT&T and others charge their home customers for just phone service... I regularly come across LOAs and phone bills for $60 to $120 single home phone lines - for absolutely no reason other than that they can get away with it.

Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#166

Post by warent »

lettergram wrote: post #152
xahrepap wrote: post #94

CenturyLink is totally shady. My wife just yesterday spent a significant amount of time fixing our phone bill. She decided a couple months ago to upgrade to a "fixed" bill plan (apparently they've been raising our prices $10/mo every year for the last few years). This plan price won't change until we change the plan. It's bundled with their internet though, but my wife told them to not send the modem because we weren…

I had a similar issue with comcast. I sent back a modem I didn't need, took photos and even had a receipt. After around 8 hours of phone calls asking them to remove it from my bill and them giving me the run around. They continued to charge me and sent my bills to collections. At collections, it continued like this for months, I sent photos, I even had a recording of a comcast manager saying "we shouldn't have billed…

You could just take the CEO to small claims court for the maximum amount in your area (usually $5000-$10000) for the charge + punitive. Some states make it so you can't have a lawyer represent you in small claims court, and since Centurylink does business in your area then the person you served (i.e. the chief executive) would have to show up in person.

That's basically what I did with a shady property management company (AMC LLC, one of the largest in the US tried to steal my security deposit) and won, but I've heard that huge corporations like CenturyLink will even immediately follow up with a settlement offer to avoid spending an executive's time.

Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#167

Post by walrus01 »

gnode wrote: post #129
walrus01 wrote: post #26

Earlier quoted context omitted.

If your ISP is doing netflow analysis and DPI on your connection (like the Chinese GFW), with malicious intent specifically aimed at you, you're pretty much screwed anyhow. If they decide to start blocking traffic to VPN endpoints and such. This can be seen if you try running a non-obfuscated openvpn link into and out of China.

Excluding steganography, an eavesdropper will know if they're unable to understand your communications. What's important is that what they can glean isn't enough for them to be specifically motivated or able to harm you. Being seen to be using a VPN only labels you as a VPN user. In China, the authorities dislike individual VPN use, and attempt to curb it with technical measures, but for the most part, they don't go…

The new thing with the GFW in the last 3-4 years is to identify VPN-resembling traffic from DPI, using a fully automated/scripted system, and then over a period of several hours/days, the GFW causes incredibly high packet loss for all traffic to/from the non-china endpoint, eventually culminating in a nullroute of all traffic.

Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#168

Post by awful »

illumin8 wrote: post #141
xahrepap wrote: post #94

CenturyLink is totally shady. My wife just yesterday spent a significant amount of time fixing our phone bill. She decided a couple months ago to upgrade to a "fixed" bill plan (apparently they've been raising our prices $10/mo every year for the last few years). This plan price won't change until we change the plan. It's bundled with their internet though, but my wife told them to not send the modem because we weren…

The quickest way to resolve all of these billing shenanigans: file a consumer complaint with the FCC. Magically, you'll almost immediately get a phone call from someone fairly high up in the company (typically executive relations or similar) that has the power to fix things and will make it right. The sad truth is that these telcos will systematically screw millions of customers with shady fees and fraudulent billing…

Similar, except I went through Elizabeth Warren's Consumer Protection Bureau, the one Republicans want to kill off. I actually got a direct, hand signed letter from PayPal's chief legal counsel listing the ways they would, and did, to correct the situation. We need more power, not less, in regard to shady business practices.

Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#169

Post by tech4all »

illumin8 wrote: post #141
xahrepap wrote: post #94

CenturyLink is totally shady. My wife just yesterday spent a significant amount of time fixing our phone bill. She decided a couple months ago to upgrade to a "fixed" bill plan (apparently they've been raising our prices $10/mo every year for the last few years). This plan price won't change until we change the plan. It's bundled with their internet though, but my wife told them to not send the modem because we weren…

The quickest way to resolve all of these billing shenanigans: file a consumer complaint with the FCC. Magically, you'll almost immediately get a phone call from someone fairly high up in the company (typically executive relations or similar) that has the power to fix things and will make it right. The sad truth is that these telcos will systematically screw millions of customers with shady fees and fraudulent billing…

Completely agree! Taking the time to pull in the regulatory body that sits on top of a misbehaving behemoth absolutely works! I've done this with PHH Mortgage who "lost" a payment when they took over the mortgage from another company, and also with Enterprise Car Rental when they tried to scam me in Chicago during a drop-off. In both cases I received 100% satisfaction very quickly.

Other tips: * Take the time to find the correct regulator... It might be in a different state than yours * Prepare a complete document with as many facts and scanned copies as you can * Clarify your desired outcome * Send everything certified mail * CC the CEO of the company with which you are fighting * If sending a follow-up letter, included scanned copies of the certified mail receipt(s) from previous communications - they cannot then argue that they did not receive your previous communication.

Nobody wants a call from the AG or a Financial Regulator!

Yes, it is terrible that this needs to be done, but it works wonders.

Re: CenturyLink is blocking customer internet, saying Utah legislators told them to

#170

Post by 51lver »

lettergram wrote: post #152
xahrepap wrote: post #94

CenturyLink is totally shady. My wife just yesterday spent a significant amount of time fixing our phone bill. She decided a couple months ago to upgrade to a "fixed" bill plan (apparently they've been raising our prices $10/mo every year for the last few years). This plan price won't change until we change the plan. It's bundled with their internet though, but my wife told them to not send the modem because we weren…

I had a similar issue with comcast. I sent back a modem I didn't need, took photos and even had a receipt. After around 8 hours of phone calls asking them to remove it from my bill and them giving me the run around. They continued to charge me and sent my bills to collections. At collections, it continued like this for months, I sent photos, I even had a recording of a comcast manager saying "we shouldn't have billed…

I had a similar fraudulent charge sent to collections once. I collected evidence and started a case to get it removed with the big three credit companies which basically took their teeth away. You can win without playing with courts.
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