Our worst experience was at a hospital that was #1 in the nation for its specialty. The staffing leaned heavily on STNAs, and they had a lot of patients to look after. Their nurses were similarly rushed. Once in the step down unit we were placed in a pod with three other families. Of course not all of them were respectful of recovery, with one of them staying up late into the night having boisterous conversations. We ended up advocating for leaving the hospital sooner than they were originally planning. We also found ways to get them to line up vitals and medicine a little better. All of this took significant advocating and considerable effort.
Our best experience was a complete flip. This was at a top 5 hospital in the nation for pediatric care. Nursing staff seemed top of their class. They took their jobs seriously, seemed to be extremely knowledgeable, and were attentive to both my daughter as well as the family. Similarly the doctors seemed to respect the nurses a bit more as they were the ones in closer contact with the patients and more capable of identifying things. We were often assigned a night nurse that only had a couple families to attend to, sometimes we were the only one. I don’t remember ever seeing an STNA. They probably existed, but our care was overwhelmingly done through nurses. The step down unit was like a mini hotel, we had our own private room with a cot and pull out bed, private bathroom with shower, etc. The nurses seemed to actually give thought to their schedule and when to do vitals and meds. They also leaned on technology a bit more and had remote o2 and heart rate sensors, so they didn’t need to take as many vitals.
The facilities made a bit of a difference in our experiences, but above all the nursing staff had the biggest impact. Highly skilled nurses that aren’t over staffed seemed to be key.