Tell HN: Uptick in mean-spirited comments

You can try to raise awareness and ask people to not be evil on your site, but that's almost as effective as asking the tide not to come in. There are many bitter people in the world and they outnumber the well adjusted people who would rather spend their time building up a project instead of tearing down someone else's. These trolls crave attention - the negative attention they get by aggravating people on-line - so it's really not affective to point out the problem and ask them to stop or to ask the community to gang up on them; that's what they want.

We need a solution that frustrates these people. I've seen some sites where the comments a troll posts look like they are live on the site to the troll but they are hidden from everyone else. I think this is a very effective technique because it denies the troll the attention he is seeking and it saves the rest of the site from his attacks.

But, perhaps the best response is to remember Margaret Thatcher's advice about people trying to make you angry (i.e. no one can make you angry without your permission). If you see something that's not in the spirit of hacker news, just ignore it. Don't respond; don't show it to other people; just let it die a bitter and lonely death.

Additionally, I've been thinking for a while that it would be cool if threads were ranked a little differently, and not just on the points/time of the parent. Sometimes there are really, really great comments that are replies to low-ranked ones, and the resulting thread gets kicked to the bottom of the page. Something like Avg points/time or just accounting for the average points of next-level comments when determining rank of a reply at each level.

My observation has been that hackers tend to look for technical solutions for moderating a forum but forum moderation is a people problem, not a technical problem. Deal with people first, tweak technical stuff second.

My experience has been that an assumption of ignorance is generally more accurate and more productive than an assumption of guilt. The antidote to ignorance is easy access to information. A prominent (top bar) link explaining how the forum works (both technically and socially) and allowing for "dumb" questions would likely do more to promote polite, thoughtful interaction than a million assumption-of-guilt based tweaks to the voting system.

I am not really a hacker, though I do know a little (x)html and css and I am not new to online forums (and have been a moderator in a forum). I found the extremely minimalist design of HN hard to fathom. I did not understand why I sometimes couldn't find the "reply" button and on several occasions I replied anyway, via another means, and then sometimes edited it once the reply button appeared. In spite of the fact that the "logo" being linked to the "home" or "front" page is standard practice, it took me months to figure out that was the link to the 'top stories' everyone talked about so much. I just didn't view the words 'Hacker News' as being part of the menu and I just didn't make the connection.

With so many more people from so many different walks of life and even countries now using the forum, there are probably quite a lot of people who, like me, just don't initially have the info they need to effectively participate. Frustrated people who don't know how to make something work often sound gruffer/have poor 'tone'. Enlightening them and assisting them will likely do a lot more for their tone than finding creative, subtle ways to secretly spank them for it (a la "the beatings will continue until morale improves").

Good luck with this.

Edit: I probably put this in the wrong place. I am not having a good day. I have added pg's remarks (at the top), which is basically what I am replying to. I hope that makes more sense. :-/

For the sake of example, imagine an evenly-distributed bell curve. The high end averages 10 karma's per post, and the bottom end 0 karama's per post. If your average is a 6, you'll be in the 60th percentile. A little "60%" could be displayed next to your username.

This allows you to quickly compare your level of contributions to those of others.