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The greatest sales deck I've ever seen (2016)

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Re: The greatest sales deck I've ever seen (2016)

#41
post #7

>Zuora came up with the phrase “subscription economy” to name the trend in which buyers increasingly choose recurring service payments over outright purchases. It's not a trend where buyers choose recurring payments, but where companies only offer services through recurring payments.

When he says "buyers" here, I think he's talking about Zuora's customers.

Re: The greatest sales deck I've ever seen (2016)

#42
post #33

Earlier quoted context omitted.

A trend rarely happens on only one side of the demand-supply axis. There is definitely a trend towards subscriptions, especially for SMBs, but enterprise and individuals as well. It's so much easier to pay a monthly or yearly fee then up front, especially for companies - both in terms of cashflow , accounting practices and stability. Some companies has gone that route that have customers on both sides of the aisle -…

Adobe is arguably the poster child for a software company for which subscription vs. one-time licenses is a particularly polarizing question among its user base. For companies, it arguably didn't matter much and access to the current versions of the entire portfolio was probably a win for many. At the same time, some Adobe software was and is widely, but often casually, used by a fairly wide range of consumers who we…

I mean, let's be honest... the major change that happened for Adobe users wasn't the shift to a subscription model, it's the fact that they closed the widely used hosts file loophole that enabled pretty much anyone technically savvy to use the full OEM version of the software without paying for it.

My assumption at the time was they had no choice to go to a subscription model at that time, because the other option would be to instantly demolish the finances of every broke graphic designer out there, which would possibly cause an exodus to a cheap or OSS option and risk their ability to stay the dominant player.

Re: The greatest sales deck I've ever seen (2016)

#43

"Name a big, relevant change in the world". Example given from Zuora, "We now live in a subscription economy". Except one problem: Instead of a nice solid color on the background of the slide, or a city skyline... ... it's a full shot of a skinny young blonde girl's legs. Like, can you sales guys be any more predictable and sexist? I'm sorry, this frat house behavior really needs to stop. There are so many better way…

In defense of the parent comment:

It's absolutely a deliberate choice to include an attractive woman in that slide's background photo, just as it was a deliberate choice for the doors to be gold.

I'd guess that people looking at the slide most consciously notice the conspicuous gold doors.

But we all also notice that there's some sort of person standing there. That person is greeting us with a smile.

We may not process it consciously, but many viewers of the slide are definitely also attuned to the attractiveness of the person. We might notice the bare legs, the skirt, the shoes, the braid of hair casually laying on the shoulder. The bit of midriff showing.

Many readers will think "sexy" even if we're not aware of the thought.

This choice is intentional, because sex sells.

The majority of the intended audience is straight men, so this is probably an effective sales practice, but at the same time it strikes some of us as cheap. The body of the woman in this photo is being used as an object and simply as a means to an end. And the audience is being appealed to on a basis unrelated to the value of the product for sale.

Try these ideas:

- Imagine the same photo, but where the woman is dressed in [more modest] business casual attire, holding a binder with notes for an important meeting.

- Imagine the same photo, but with an attractive sexy man smiling at us. Maybe he's showing some toned biceps or perhaps even a glimpse of abs.

- Imagine the same photo, but with a middle-aged white man dressed in a suit and tie.

- Imagine the same photo, but with a large black woman beaming confidence in formal business attire.

In all of these cases (except maybe the abs), you probably wouldn't consciously notice the details, but they would definitely all color your subconscious impression differently.

Re: The greatest sales deck I've ever seen (2016)

#44
post #33

Earlier quoted context omitted.

A trend rarely happens on only one side of the demand-supply axis. There is definitely a trend towards subscriptions, especially for SMBs, but enterprise and individuals as well. It's so much easier to pay a monthly or yearly fee then up front, especially for companies - both in terms of cashflow , accounting practices and stability. Some companies has gone that route that have customers on both sides of the aisle -…

Adobe is arguably the poster child for a software company for which subscription vs. one-time licenses is a particularly polarizing question among its user base. For companies, it arguably didn't matter much and access to the current versions of the entire portfolio was probably a win for many. At the same time, some Adobe software was and is widely, but often casually, used by a fairly wide range of consumers who we…

Yeah, it's an interesting question if Adobe is going to hurt their channel of new users with this.

Re: The greatest sales deck I've ever seen (2016)

#45

  #1. Name a Big, Relevant Change in the World
  #2. Show There’ll Be Winners and Losers
Is it common someone will invite a Zuora sales rep to give them a presentation, if they don't _already_ think they want to launch a subscription product?

I would have guessed most people attending sales presentations would be looking to fulfil a need they had already identified.

Re: The greatest sales deck I've ever seen (2016)

#46
post #34
post #5

That this works is evidence that people are stupid and they suck.

Everyone likes to think that sales and marketing doesn't work on them. More often than not, I find this attitude in people who have no decision-making authority anyway.

I see the point made here though. The actual sales pitch isn't for a moment talking about the actual solution, like in this deck what is being sold here? is it a SaaS product? Consulting services? Business Advice? How long will it take? What's the ROI? Who does the work? Does it work with our current systems? How much does it cost? What does the ongoing model look like?

Of course you will go on to answer all of these in detail, but the deal is practically won by the time those questions are asked. And that's how you end up with poor software or massive enterprise consulting contracts that aren't helpful to anyone. Meanwhile the sales team goes off and hunts down a fresh client.

Re: The greatest sales deck I've ever seen (2016)

#47
post #7

>Zuora came up with the phrase “subscription economy” to name the trend in which buyers increasingly choose recurring service payments over outright purchases. It's not a trend where buyers choose recurring payments, but where companies only offer services through recurring payments.

Presumably Zuora hopes you'll think of "Netflix vs Google Play Movies" and "Spotify vs Amazon MP3 Store" rather than "Adobe CS vs Adobe CC"

Re: The greatest sales deck I've ever seen (2016)

#48
post #33

Earlier quoted context omitted.

Adobe is arguably the poster child for a software company for which subscription vs. one-time licenses is a particularly polarizing question among its user base. For companies, it arguably didn't matter much and access to the current versions of the entire portfolio was probably a win for many. At the same time, some Adobe software was and is widely, but often casually, used by a fairly wide range of consumers who we…

Yeah, it's an interesting question if Adobe is going to hurt their channel of new users with this.

I suspect that at this point, they're so dominant among graphics professionals that most broke freelancers are going to feel that they have little choice but to suck it up and pay for the subscription. I'm not convinced the subscription was a direct response to closing a widely used activation loophole but I'm sure piracy more broadly played into Adobe's thinking. Given that they maintained almost uniquely high pricing among software widely used by consumers/prosumers/freelancers/etc., there were always extremely high incentives to bypass Adobe protections.

At the same time, as you suggest, those large numbers of non-corporate users almost certainly helped Adobe emerge as the de facto standard that it became.

Re: The greatest sales deck I've ever seen (2016)

#49
post #29

Earlier quoted context omitted.

Sure they do. 3D TVs and bent TVs are two glaring examples of something people never wanted. The only way companies could uphold that view was by ensuring that no manufacturer had sensible alternatives - effectively forcing people that wanted a TV to buy it. And then pretending that the sales were proof that people wanted it. It is the exact same with the majority of subscription services. For a company I get that it…

Bent TV probably no since they are mostly viewed with other people, but ultra wide bent monitors are super nice, especially for gaming. I go this way instead of VR which seems to take time to 'get there' (also HW requirements are easier to pay for).

VR is already here and better than you might expect

Re: The greatest sales deck I've ever seen (2016)

#50
post #5

That this works is evidence that people are stupid and they suck.

Don't forget that the sales narrative can also be _true_. In other words, giving context, perspective, and a vision is a necessary part of understanding the solution you're providing. How many companies have been bought and sold to others' dismay? ("How can surveys be worth $8 billion?!?") Context.
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