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Uber Revenue Slows as Quarterly Loss Surges to $1.1B

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Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#281

Post by anigbrowl »

spookthesunset wrote: post #196
anigbrowl wrote: post #162

Earlier quoted context omitted.

Why are you inventing new facts to rationalize this practice? The other poster told you that the driver noticed the forgotten jacket and immediately attempted to contact the rider, but couldn't. Uber is choosing to interpose itself between the two and collect a fee that neither of them wanted to pay.

> Why are you inventing new facts to rationalize this practice? The driver being nice and wanting to contact the driver is cool at a small scale but at a large scale with millions(?) of trips per day, that sort of casual niceness doesn't scale at all. At scale, you run into all the questions asked by the parent. You have to address the "oh shit, I need to get/give something back" issue in a more systemic, scalable wa…

You ignored the rest of my comment, which was not in any case addressed to you.

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#282

Post by anigbrowl »

manigandham wrote: post #194
anigbrowl wrote: post #183

Earlier quoted context omitted.

What if the driver doesn't want to charge a fee and is happy to just circle the block and drop the item off to a thankful customer, as described in this episode? Maybe things won't be as convenient for some drivers, in which case a fee is appropriate. But imposing a fee without asking the driver or allowing the driver an easy way to notify the customer of the lost item is dishonest; Uber is not doing it on the driver…

The driver chooses to return the item in the first place (and they know the fee), and they can notify riders about lost items via their app. Uber avoids price negotiation, and considering that it takes time and effort to resolve your mistake, it's likely much better to just charge a standard fee instead of planning for every single case.

Non-responsive.

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#283

Post by anigbrowl »

manigandham wrote: post #272
wyattpeak wrote: post #247

Earlier quoted context omitted.

Failure in turning a process that could have taken two minutes into one that took a week.

Isn't that just some narrow condition? The lost items were returned, so the return process is actually successful. It's designed to work for many people under various conditions, not just you. Whether it was as quick as possible is irrelevant to the original claim of being charged for the wrong reason. Perhaps try and remember your items if you don't want to worry about recovering them later. There are plenty of driv…

No it isn't. Thank heavens I don't work with anyone like you.

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#284

Post by trustfundbaby »

manigandham wrote: post #272
wyattpeak wrote: post #247

Earlier quoted context omitted.

Failure in turning a process that could have taken two minutes into one that took a week.

Isn't that just some narrow condition? The lost items were returned, so the return process is actually successful. It's designed to work for many people under various conditions, not just you. Whether it was as quick as possible is irrelevant to the original claim of being charged for the wrong reason. Perhaps try and remember your items if you don't want to worry about recovering them later. There are plenty of driv…

> Perhaps try and remember your items if you don't want to worry about recovering them later

You sound like a really nice and understanding person :)

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#285

Post by trustfundbaby »

manigandham wrote: post #132
Game_Ender wrote: post #113

Earlier quoted context omitted.

That is pretty shitty. It use to be that drivers had to return stuff on their own dime, I think the fee is supposed to pay them for that time.

Paying for the drivers to return something that you forgot is fair.

Unless of course they don't want to be paid for it, and the service gets in the way of them returning it to you immediately for free just so they can charge $15 that they get a cut of ;)

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#286

Post by manigandham »

wyattpeak wrote: post #277
manigandham wrote: post #272

Earlier quoted context omitted.

Isn't that just some narrow condition? The lost items were returned, so the return process is actually successful. It's designed to work for many people under various conditions, not just you. Whether it was as quick as possible is irrelevant to the original claim of being charged for the wrong reason. Perhaps try and remember your items if you don't want to worry about recovering them later. There are plenty of driv…

The fact that you made a mistake doesn't absolve another party of all duty to act like a reasonable person. Is capital punishment for stealing a loaf of bread okay, because perhaps you should try to remember not to steal things? I also question the assertion that this process is designed to be as effective as possible for anyone, unless you mean Uber. As stated in the original post, both parties were trying to resolv…

This is what I mean by disingenuous. Nobody is getting punished. Uber is being reasonable, which is why the user got their items back, using a standardized process.

Why do you keep saying they failed under some arbitrary scenario?

Again, just because it could've been faster does not mean that it didn't work. That specific scenario is not the majority nor the only one that matters.

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#287

Post by [deleted] »

anigbrowl wrote: post #282
manigandham wrote: post #194

Earlier quoted context omitted.

The driver chooses to return the item in the first place (and they know the fee), and they can notify riders about lost items via their app. Uber avoids price negotiation, and considering that it takes time and effort to resolve your mistake, it's likely much better to just charge a standard fee instead of planning for every single case.

Non-responsive.

[deleted]

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#289

Post by Digory »

Analemma_ wrote: post #18
keyle wrote: post #4

Side note, I'm getting fed up with Uber... I'm a decent user, I use it 1-2 a week. Drivers have become worse. They used to have clean cars and were of all ethnicity. There also used to be a lot of women drivers. Now it's basically taxi drivers with their mate's cars. Cars are now often dirty, greasy interiors, dirty outside and bad smell. And as soon as you have a 'usual' route, or you use the app a lot, you get char…

I hate to say I called it but... I called this years ago. Earlier in the decade, even on HN, people were raving about how much better Uber was than taxis because “the cars are so clean!”, and I kept saying, “You know this is temporary, right? And that Uber is only better in this regard because the drivers and cars are new?” Ride-hailing takes an incredible toll on cars, and with Uber pushing more costs into drivers t…

...and some of the current "App X is better" is because App X isn't as far along as Uber. They likely started later, and are still subsidizing drivers more.

At some point, they'll all wean drivers out of subsidies, and cheap fares will see cheap cars on average.

Re: Uber Revenue Slows as Quarterly Loss Surges to $1.1B

#290

Post by [deleted] »

trustfundbaby wrote: post #284
manigandham wrote: post #272

Earlier quoted context omitted.

Isn't that just some narrow condition? The lost items were returned, so the return process is actually successful. It's designed to work for many people under various conditions, not just you. Whether it was as quick as possible is irrelevant to the original claim of being charged for the wrong reason. Perhaps try and remember your items if you don't want to worry about recovering them later. There are plenty of driv…

> Perhaps try and remember your items if you don't want to worry about recovering them later You sound like a really nice and understanding person :)

[deleted]
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