Earlier quoted context omitted.
I wish that people would remember that "it's made by people" when they email customer support. Sometimes people can be so harsh.
I worked in technical support for 12 years. Yeah it's amazing how people treat other people over the phone or email.
So now, every christmas, I find some of the services I use (like my bank, full of VERY helpful, friendly people) who have call centres active on Christmas day, and I ring them and say thanks and Merry Christmas.
The only downside is occasionally someone will cry because a random stranger wished them a Merry Christmas because they're at work.