Earlier quoted context omitted.
I'm fairly certain that the majority of potential customers in our sector (information security) don't want to fill in a form, although we do have a few visitors. We are in the same sector and have had great success with the "step signup" process - i.e. contact forms. YMMV. But mid-range corporates feel happy about such things. Random observation; but for anything related to corporate purchasing the more finicky you…
That's quite interesting. Most of the people visiting our site come from other marketing channels and are (at least looking at the heatmaps and a/b testing results) generally checking us out. Have you got a link to one of your sites with the step signup process?
And traffic from the sites are relatively low compared to someone being given our phone #, so it might have skewed data.
Unfortunately I can't really share more than that publicly (employers choice, not mine). But feel free to email me if you want (address in profile).