Earlier quoted context omitted.
I refuse all such games. It’s like Thoreau said: you judge your wealth based on what you can afford not to worry about. It means giving up money, but on principle these “points” are disgusting to me. Especially credit cards, which are also frequently rationalized based on their security benefits over debit cards- security benefits which IMO there is no reason debit cards shouldn’t also have.
The essential difference is in the name! A debit card creates a debit from your account. It is your money that is used to complete the transaction. A credit card creates a credit to a revolving loan account. It is the bank's money that is used to complete the transaction (and you repay the bank separately). The bank cares a hell of a lot more about its money than it does about your money. Sure, regulations come into…
On Hold for 45 Minutes? It Might Be Your Secret Customer Score
311–320 of 433 posts
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#312Earlier quoted context omitted.
It's not free to participate.
It's only like 5 minutes of your time (if that), unless you have difficulties following basic account sign up processes on a website.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#313Earlier quoted context omitted.
https://www.nationalgeographic.com/environment/urban-expedit... Says that a 737 flies on average 4300 miles per day, and that 7lb digital entertainment console costs $216 to carry per year. That's .000019 dollars per lb-mile. JFK-SFO is 2586 miles. That's $10 in fuel for carrying an extra 200lbs. But less passengers could mean more cargo...
$10/flight * thousands of flights per day * 365 days per year = real money. Airline margins can be ruthless.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#314The most obvious example of this in daily life is through airlines, where the difference is pretty transparent and you get night-and-day better service by being a loyal customer. With top status with AA and UA (EXP and 1K), you connected to U.S.-based very senior phone agents right away, who always make sure to take care of any issue that arises. 50min delay on your AA flight? No problem, sir, we are rebooking you on…
Tangent: Are there other people here who just refuse to sign up for any of these programs? I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction. I get that I'm missing out on goodies, but they're paying for those goodies somehow, s…
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#315Earlier quoted context omitted.
> With the existence of economy-only planes and lack of 1st-class only planes, I’d argue that the “cheap seats” are what makes aviation viable, rather than being a money-loser. On a typical flight, the revenue probably follows a Pareto distribution--20% of the passengers (first class) provide 80% of the revenue--but at the paper-thin margins of an airline, you still need the other 20%. Economy-only flights are usuall…
Low-cost carriers have very different businesses too focused on lowering costs. The "low-cost" in the name refers to the carrier's costs, not the customers. They typically have all-economy planes and use a single aircraft model (e.g. easyJet exclusively flies the Airbus A320 family), which dramatically lowers crew and maintenance costs. They also offer little flexibility, have no interline agreements, and have no add…
(Oddly, it occurs to me that European companies do a really good job of settling in the niche of "penny-pinching to the point of being kind of terrible, but such an amazing bargain you can't complain"--IKEA, Ryanair, Aldi, Lidl. Walmart felt bad about being terrible and tried to get a little nicer to compete with Target; Amazon felt bad about being cheap and terrible and decided to chase a membership model and set up a cloud computing business on the side. Maybe it's because America has a deep inborn cultural fiction of not having social classes and companies feel embarrassed about obviously not catering to the quintessential middle class American family?)
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#316Earlier quoted context omitted.
Tangent: Are there other people here who just refuse to sign up for any of these programs? I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction. I get that I'm missing out on goodies, but they're paying for those goodies somehow, s…
There's something about air travel that makes it a uniquely terrible experience and drives me to participate in these programs. There is nothing I do in my life regularly where I'm more restricted, or more closely related to a rigid caste system than air travel. Every time you take a flight, for somewhere between 3 and 20 hours, you're told exactly where to stand, where to sit, what you can and can't wear, what you c…
On the other hand, it no longer takes months to travel West and half your family generally doesn't die of dysentery on the way there.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#317Earlier quoted context omitted.
Political campaigns track voters on an individual level, correlating third party data with public voter rolls and using the data for microtargeting and analytics.
Any yet I've somehow been bombarded all week with spam sms from only the party who's candidates I do not intend to vote for. Anyone that could tie the website I visit to my phone number should be able to guess that easily enough.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#318> Zeta Global, whose clients include wireless carriers, generates scores using data points such as the number of times a customer has dialed a call center and whether that person has browsed a competitor’s website or searched certain keywords in the past few days. Wait, so this means I dial a number and they link my identity to my browser to tell whether I've browsed a competitor's website in the past few days? Is th…
Honestly, if you're calling some support number they usually already have your name, home address, and so forth. There's plenty of information you can link to that.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#319Earlier quoted context omitted.
I wonder why the last-minute-inventory auction model is so popular for hotels and not for flights. I get that not every flight is equal, but nor are hotels, yet they have systems for blind comparisons.
i don't actually know the answer, but here's a guess. imagine you are going on a trip and you are planning your outbound flight and first night's accommodations. you suspect that the price will go down at the last minute so you put off making reservations as long as possible. which are you more willing to risk, having a place to sleep when you get there, or getting there on the day that you planned? i suspect most pe…
For a plane ride, people are willing to put up with zero leg room, multiple hour layovers, red eyes, zero free bags, etc. just to save a few bucks. I think it's because the plane ride is seen as a means to an end, rather than part of the actual vacation or trip, so suffering for a few hours is palatable to most people.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#320Earlier quoted context omitted.
I refuse all such games. It’s like Thoreau said: you judge your wealth based on what you can afford not to worry about. It means giving up money, but on principle these “points” are disgusting to me. Especially credit cards, which are also frequently rationalized based on their security benefits over debit cards- security benefits which IMO there is no reason debit cards shouldn’t also have.
The essential difference is in the name! A debit card creates a debit from your account. It is your money that is used to complete the transaction. A credit card creates a credit to a revolving loan account. It is the bank's money that is used to complete the transaction (and you repay the bank separately). The bank cares a hell of a lot more about its money than it does about your money. Sure, regulations come into…
Edit- Is the crucial difference that the vendor ends up losing the money rather than the bank in the case of credit cards?