Earlier quoted context omitted.
It's perfectly both. Hatred is basic - complex emotions break down to something more direct and blunt when your message gets boiled down to X number of characters. Then take interpretations of that message in mass, again each one distilled to simpler tones: most will mirror or concentrate the negativity.
Still, rickjr85 is right. Even in your response you implicitly concede that the root problem is human nature. You're implying that if we get rid of Google, or Twitter, that there is some kind of alternative technological method, (which you haven't elucidated on), by which we can mitigate the effects of the root problem.
I've been thinking a lot about this interview with Jaron Lanier, and I'll just share an excerpt because I think it provides some insight: "The problem, however, is that behind the scenes there are these manipulation, behavior modification, and addiction algorithms that are running. And these addiction algorithms are blind. They’re just dumb algorithms. What they want to do is take whatever input people put into the system and find a way to turn it into the most engagement possible. And the most engagement comes from the startle emotions, like fear and anger and jealousy, because they tend to rise the fastest and then subside the slowest in people, and the algorithms are measuring people very rapidly, so they tend to pick up and amplify startle emotions over slower emotions like the building of trust or affection." https://lareviewofbooks.org/article/delete-your-account-a-co...!