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iPhones are hard to use

blog.fawny.org

481–490 of 652 posts

Re: iPhones are hard to use

#481

Earlier quoted context omitted.

Having a customisable control centre might be good. I often turn mobile data on and off (when I'm abroad), and it's a minor pain going into settings. On the other hand I hardly ever touch Bluetooth, and never use airdrop or airplay mirroring.

You can do this from Control Center. 3D-Touch the widget group with airplane mode and the antenna toggles in it, and it will expand to include a Personal Hotspot control. Of course, this is completely undiscoverable...

Personal Hotspot is not the same thing as mobile data...I suppose it's possible it's what the parent meant, but unless you meant to say that there was a switch to turn cellular data access for the phone itself on and off there, I don't think that's going to solve the stated problem.

Re: iPhones are hard to use

#482

Earlier quoted context omitted.

That isn't Apple's fault though. As much as I'm not a fan of their products, there is very little you can do to help users when they (by proxy in this case) ignore or avoid your attempts to help them. Making the option easier to find after on-boarding might help, but for the users you describe it would need to be very easy to access and you will fill any list of quick-access options very quickly if you include things…

You can make the onboarding so simple they don't need help?

Honestly I don’t think it could be any simpler. The problem is some of the questions it asks about privacy and the cloud are beyond the scope of many people. But these questions need to be asked.

Re: iPhones are hard to use

#483

Earlier quoted context omitted.

It's gotten worse. Screens keep getting bigger, but more and more functionality keeps getting hidden behind undiscoverable swipes and taps. I've been an iPhone user since the 3G, I used to program computers for a living, and I don't have a reliable mental model of what the available gestures even are these days. I'm reduced to randomly tapping and pressing and swiping like some sort of idiot.

I'm generally dismayed at the state of UX in general, and mobile UX in particular, these days. It feels like we have regressed a lot from where we were in the "golden age of the desktop". I mean, we actually had standards for things - remember CUA? And UX was designed in a way that made it so that once you learn a few basic tricks (like double click and drag and drop), they would work everywhere, and they would do so…

20 year UX veteran here. It's absolutely unheard of for UX to be the final arbiter on marketing &/or development driven features.

To take your 3D touch example. I'll bet it went a little something like this; development said 'we can now detect pressure', leads (inc UX) brainstormed on ways to utilise the functionality. Then it's soley on UX to make it usable.

I've never been involved in a situation where I get to demand capabilities that hitherto did not exist. Nor have I ever held the power to stop-ship. We have varying degrees of touch on functionality as it evolves for sure but not the power you assume we have.

We don't live in a reality where any company, Apple specifically, says 'hey customers, we realised we actually got things right on the last release, please give us more money 'cos shareholders'

Re: iPhones are hard to use

#485
post #201

Ask any owner of an iPhone X how to turn off their phone...bet most won't know how.

How often do most users have to turn off their phone?

There was one time my wife's iPhone would not turn off the light. It kept shining even if you turn on and off the flashlight feature. Told her to turn it off and on again.. She couldn't. I had to watch a YouTube video and do it for her.

I mentioned this to a colleague and he too had to turn it off one day but didn't know how.

The steps aren't intuitive and if you ask me again to do it, I would need to Google it again

Really it's not how often you need to do it, but the fact the most basic and fundamental step of turning off a device can't be accomplished with searching online.

Re: iPhones are hard to use

#486
post #72

Earlier quoted context omitted.

No, it is not like touch-typing. That is a skill that won't be obsoleted when a vendor decides to change the user interface on a whim with the next OS release.

I contend that doing a course or learning how a computer works at a fundamental level is a skill just like touchtyping that will remain even into the next generation of phones. For example we bought my gf's mother a smartphone and she has a very limited understanding of what the difference between her plan data and storage on the phone is, which causes a lot of confusion. She uses it mostly to take photos which event…

> I contend that doing a course or learning how a computer works at a fundamental level is a skill just like touchtyping that will remain even into the next generation of phones.

While I agree with exactly what you're saying here, I don't think Apple's UX choices pertain at all to how a computer works at a fundamental level. Even changes between OS and software revisions have upended what I thought I'd learned about it, which is entirely dissimilar from using a keyboard where you can literally just look down at your hands if you forget where your hands are or if you are using a new layout.

As far as hand held computers go, using a Palm V was much easier and more comparable to a keyboard in the sense that I had to internalize the Graffiti alphabet. Once that was done, every setting and system application on the thing was clearly laid out in consistent forms and modal dialogs, with the input working consistently across all applications. You didn't have to coerce it into marking text instead of magnifying, and its analogue to iTunes wasn't a backpack-sized Swiss army knife.

I know how a computer works at a fundamental level, but whenever I have to use iTunes to manage the data on my phone I'm in for a googlefest. You don't need some cargo cult residing on an Apple user forum to give you various more or less outdated opinions on where the tilde key is located on the keyboard if you happen to forget. I could probably tell you on a pretty detailed level how MP3 works, but to this day I haven't figured out how to get songs off my iPhone to the PC.

Meanwhile, I've had phones and MP3 players that I could just connect with USB and they'd show up as mass storage devices with a regular file system. Perfectly intuitive no-nonsense approach compared to launching iTunes once a year only to learn that they've completely reworked the thing so that you can now only enable uploading plain MP3 recordings by checking some obscure checkbox hidden away in a dialog accessible from a menu.

To be fair, the trivial features I typically use on a daily basis all seem very intuitive and accessible, but any slight step off the path Apple has laid out for you is always a pain in the ass, which in my experience holds true for OS X to an even greater extent. Often it's not hard, but unergonomic and esoteric. Often, as is the case with managing music on the thing, there is an obvious alternative that would be much more user friendly.

Re: iPhones are hard to use

#487

Earlier quoted context omitted.

This article makes it clear why the major tech companies are so focused on making intelligent assistants and on using machine learning to make using software more contextual. Our tech keeps getting more powerful, to the extent that the interfaces and sheer number of options outstrip the average person's capabilities to manage.

The problem with assistants and the like is that they hide features even more. On iOS you can browse through the apps and settings, on Siri you can't. Sure you can try some but there's a lot of "Why didn't I think of that?" options available there.

That's true, but I think there's a lot of less technologically proficient people for whom this actually works better.

Like, as tech nerds we have no problem navigating lists of lists of settings, we can usually guess where a setting will be if it exists. But for a lot of people, just asking "Hey Siri, can you make the letters bigger?" would be more accessible.

Re: iPhones are hard to use

#488
post #103

Earlier quoted context omitted.

Just because all companies handle the problem space really badly, doesn't mean we should excuse it. Apple products, as far as I can remember, do not come with any sort of manual describing the nifty little shortcuts that they have. Even as someone who did IT support and handled a lot of iPhone troubleshooting constantly, I got blindsided by lots of small things, like when they switched the force reboot from power+hom…

> Apple products, as far as I can remember, do not come with any sort of manual describing the nifty little shortcuts that they have You would not have needed a manual in the past. Discoverability used to be a core tenet of the Apple HIG. Now that's apparently gone, and we're reduced to hunting through a "Tips" app or trying gestures until something happens.

> ...or trying gestures until something happens.

That is a good definition of discovery...

Re: iPhones are hard to use

#490

Earlier quoted context omitted.

Not sure what you're talking about, I don't see any mention of a Claudia on the page.

It's a title attribute on the body element. It can show up as a tooltip when you rest your cursor on the page.

Ah that explains it, I was viewing on mobile.
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