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Fake review factories that run on Facebook and post five-star Amazon reviews

theguardian.com

21–30 of 334 posts

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#21
Honestly, I'm shocked that in 2018, anyone believes anything they read in online reviews written by strangers on the Internet. It's got to be common knowledge by now that most of them are fake and often paid for, and that some companies manipulate which results you see based on not-quite-above-the-board criteria. Who actually takes these things seriously anymore?

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#23
post #11

Earlier quoted context omitted.

Amazon doesn't deliver the things you bought. I don't understand why you are buying luxury goods off of Amazon when you aren't able to distinguish between counterfeit goods. There is a reason designer stores exist. There are many reasons that Amazon as a company and service are bad but almost none of what you describe is a valid complaint.

Amazon logistics deliver at least 1/3 of the items I purchase from them. A "Prime" branded van literally pulls up to my house and someone who I assume works for Amazon drops the package on my stoop. > I don't understand why you are buying luxury goods off of Amazon when you aren't able to distinguish between counterfeit goods. I read this sentence four times and still don't quite understand it. Particularly in respon…

[deleted]

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#24

Shit like this is what made me lose confidence in Amazon and I stopped my prime subscription. My wife bought me “luxury” branded jackets and clothing for fall. Half of them were counterfeit. I called Amazon and they said I can return them and they’ll send me new ones. Ok. How will I know those won’t be counterfeit? Worse, I found a jacket was counterfeit after the return period when it literally started to fall apart…

Amazon customer service is now quite terrible. Anecdote: I know somebody who has an office that is literally within a 2 block radius of Amazon HQ in Seattle (the new Doppler and Day One buildings). Getting Amazon's third party delivery contractors to successfully deliver to their office suite door, in a high-rise office tower, has been an amazing struggle.

Deliveries get sent back as "rejected" all the time, when the delivery person has actually not even bothered to sign in at the lobby and go up to the office suite floor. More than a half dozen phone calls and chats with Amazon customer service, requesting that they edit the delivery info for the building, have been pretty much fruitless.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#25
Wow. The Facebook groups mentioned in the article have 87,000 members, who are offered full reimbursement of product costs in exchange for writing five-star reviews on Amazon. The only way to describe this is as a large-scale effort to deceive and defraud mass consumers. Ugly, ugly, ugly.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#26
post #2

I feel unaffected by such fake reviews as the only ones I ascribe much value to are the negative ones. Also, I've extremely curtailed any purchasing on Amazon as I've come to perceive the majority of their marketplace to be a degenerative crap house.

I met a family member (like 2nd cousin or further away) at some wedding a few years ago. I only talked to him once, but he was very clear about this situation. He owned a hotel, and was trying to track down the writers of bad reviews on Yelp. Primarily, as the owner of the hotel, it was his job to find out what's wrong about the hotel and improve it. But he started to investigate some of the 1-star reviews, and came…

A heuristic that I've used quite a lot recently is to look at three-star reviews and see if the reviewer's gripes are relevant to me. Works quite well, but I guess it is only a matter of time and we'll soon start seeing fake three-star reviews.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#28

Shit like this is what made me lose confidence in Amazon and I stopped my prime subscription. My wife bought me “luxury” branded jackets and clothing for fall. Half of them were counterfeit. I called Amazon and they said I can return them and they’ll send me new ones. Ok. How will I know those won’t be counterfeit? Worse, I found a jacket was counterfeit after the return period when it literally started to fall apart…

Amazon customer service is now quite terrible. Anecdote: I know somebody who has an office that is literally within a 2 block radius of Amazon HQ in Seattle (the new Doppler and Day One buildings). Getting Amazon's third party delivery contractors to successfully deliver to their office suite door, in a high-rise office tower, has been an amazing struggle. Deliveries get sent back as "rejected" all the time, when the…

This reminds me a bit of my own giant techco bugbear: for the longest time, Google Maps mishandled my home address - literally across the street from their local office - because it didn't recognize the 1/2 in the house number. It would direct users to 1 Fake St rather than N 1/2 Fake St.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#29
post #8

Earlier quoted context omitted.

I met a family member (like 2nd cousin or further away) at some wedding a few years ago. I only talked to him once, but he was very clear about this situation. He owned a hotel, and was trying to track down the writers of bad reviews on Yelp. Primarily, as the owner of the hotel, it was his job to find out what's wrong about the hotel and improve it. But he started to investigate some of the 1-star reviews, and came…

So you can leave a review without even using the service or product on Yelp? Without a verified purchase, why would anyway take the review seriously?

Hotels can avoid poor reviews with verified services: https://mobile.abc.net.au/news/2017-11-10/meriton-manipulate...

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#30
post #25

Wow. The Facebook groups mentioned in the article have 87,000 members, who are offered full reimbursement of product costs in exchange for writing five-star reviews on Amazon. The only way to describe this is as a large-scale effort to deceive and defraud mass consumers. Ugly, ugly, ugly.

The only way to describe this is as an unfortunate inevitability of review systems as a whole.
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