Apple calls popcorned CPU “liquid damage” [video]

How can we prove this is in-fact what Apple said? Where is the documentation? I guess I am just cynical, after seeing what people will do for clicks/views/attention.

These videos -specifically the ones calling Apple out for water damage- are some sort of weird internet phenomenon.

Apple's stated and written policy is "we replace everything if we detect water damage, no negotiation". Thats the real story, and thats what we should debate. There is nothing mysterious about this, it's just a business decision that sometimes makes getting your computer repaired at the genius bar impractical.

And that is an important point to debate, especially with the upcoming software check of all replacement parts. Will Apple allow Grossman to access that tool? Or will they be shutting him down?

Instead of having that debate, it seems like we're trying to foment some sort of outrage cycle about fraudulent repairs, when every example of these "fraudulent" repairs is just a genius bar employee repeating some variation of their policy. "If your liquid contact indicators have changed, we must replace every part that got wet"

Is Grossman himself behind this? Because I believe misrepresenting that policy, misguided as it may be, as 'fraudulent' is probably going to hurt the battle more than it helps. And even if it is helpful in the end, it is dishonest.

The debate is whether it’s OK to translate a “tripped LCI” to “water damage”.

If an accelerometer says that a car has been in a violent crash, but there is no observable external damage, is it ok to refuse to repair a broken engine that is under warranty?

But what are you going to do about it? It's a two party system. You have to vote for one of them.

The liquid contact indicators change in high humidity as well, which I suspect is pretty often the case when they claim liquid damage.

Their repair policy is more or less "let's just rip everything out and let the customer pay" which is not only not very environmental, it is also a shot policy for such an expensive product.

If they told her "the reason it won't boot is liquid damage" it is pretty much fradulent. If they told her "your CPU is popped, which could be caused by water damage" it is OK.

However, since those indicators are the only thing they check and the people at the stores are on average about as technical as my mom, you will probably never get anything else then apple textbook information.