>But despite adjusting firewall settings for over 100,000 users, Alexey says that only 50 users reached out via Telegram. A few said "thanks," but most were outraged. Have to wonder if those "outraged" users are ones who would have proactively fixed it themselves, or if they would've let their router happily continue to chug away as part of a botnet.
Every now and then, when I am bored, I reverse engineer some of my phishing emails (Linkedin message, Fedex parcel etc). Very often I find that the phisherperson has embedded a rogue document (often .php) in a legitimate server. Sometimes I send a polite email to the admins of these sites warning them about the injected file. I NEVER received a thank you from any of these people. I don't care - I am not doing it for…
You and I can tell the difference, but to the sort of people who run vulnerable servers, perhaps a legitimate email about server security looks indistinguishable from the others ("Hi I'm from Microsoft technical support. Please let me in to your computer to help you fix it").