>But despite adjusting firewall settings for over 100,000 users, Alexey says that only 50 users reached out via Telegram. A few said "thanks," but most were outraged. Have to wonder if those "outraged" users are ones who would have proactively fixed it themselves, or if they would've let their router happily continue to chug away as part of a botnet.
It’s an intrusion. Would you be outraged if you came home one day and there was a plumber fixing your sink? “Oh hi, don’t worry about me, just fixing your sink. Let myself in, hope you don’t mind” You didn’t even know your sink was leaky let alone called a plumber.
You come home one day, entering by the main door as usual, and when going down in the garage you notice the key on the floor with a message saying: "Your garage door were not locked and everybody knew about it, so I came in to take the key on the inner lock, closed it from outside and slipped the key back under the door so nobody else with bad intentions can enter anymore".
In the situation you described I would be pissed off, but not in this one, and IMHO it is closer to this case.