Earlier quoted context omitted.
And since there is no google customer service, nobody can social engineer it out of you!
Google Voice is on track to be a core service in Gsuite, which has pretty impressive phone support in my experience.
I don't remember what the second one was, but it ended with the support person agreeing it was a problem, but suggesting I post to product forum.
If that's amazing support, I'd rather rely on the normal channels: writing an angry blog post and posting it to HN, or suckering your smart friends into interviewing at Google and bribing them to fix your problems once they get there.