Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

Post by loxs » Fri, Oct 05, 2018, 12:41 PM UTC

gumby wrote: post #178

You know they also sell machines without the secure enclave bonded to the substrate. If you don't want that feature you can buy one of their other machines -- or someone else's. I can find plenty of reasons to dump on Apple, but I do believe their commitment to customer privacy is pretty strong (even before considering that they are a large corporation). And I say that even though I don't believe, say, their commitme…

Post by PhasmaFelis » Fri, Oct 05, 2018, 12:44 PM UTC

pc86 wrote: post #352

wjnc wrote: post #297

Earlier quoted context omitted.

It might be totally unfeasible for a consumer to get your rights over a small repair, but you do have EU-law protection for your rights as a consumer. Article 3 of the directive [1] states your rights quite clearly: "Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the co…

But if "the nature of the goods" required them to ship the laptop to Apple to have a diagnostic run after the repair, and that takes a few weeks?

Post by BrockSamson » Fri, Oct 05, 2018, 12:51 PM UTC

jen729w wrote: post #258

flukus wrote: post #199

Earlier quoted context omitted.

For someone not blinded by unwavering loyalty you sure do love being locked in to a single vendor. > Don’t tell me that I can get this all with Linux and a Dell. You know I can’t. That's a feature, in every category of electronoic life I have multiple companies competing to provide me with nearly everything I want. > For my “loyalty” to be considered “unwavering” there would have to be a legitimate alternative that d…

“For someone not blinded by unwavering loyalty you sure do love being locked in to a single vendor.” That’ll be a logical fallacy whose name I can’t be arsed finding. I sure do love not having to deal with a bunch of shit just to keep my computers (phones, tablets, watches, earphones, tv) running. That’s what I love. This sad trope of the Apple fanboy needs to die. Just because I love not having to deal with all the…

Post by natch » Fri, Oct 05, 2018, 1:01 PM UTC

highace wrote: post #357

zimpenfish wrote: post #292

Earlier quoted context omitted.

Whereas when I boot my games box into Windows 10 and it sits there saying "Applying updates" for 45 minutes before rebooting and then thrashing itself into unusability for another 45-60 minutes doing ... something ... I feel like I'm being trolled by MS.

You can turn this off. I haven't done an update in at least a year.

Post by foepys » Fri, Oct 05, 2018, 1:09 PM UTC

wil421 wrote: post #341

foepys wrote: post #181

Earlier quoted context omitted.

For this reason MacBooks aren't really business devices in my opinion. What kind of business is okay with the service Apple provides? You have to send one employee to the Apple Store (if there is even one located near you), maybe get a replacement device, maybe wait for 2 weeks for it to return? This is so much more expensive than buying Dell, HP, Lenovo, etc. with on-site support. On top of that you often get repair…

What do you mean? Large enterprises will surely staff and train their own Mac support staff. I went to my companies walk up support desk in my building for an HP Zbook issue. They had a few Macs taken apart they were fixing. Apple stores are for consumers like you and me. No large company is going to send an employee there. It’s likely the company has support contract with Apple or a 3rd party. Beside you can just ov…