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Ask HN: Anyone from Google here? The new Gmail UI is painful

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161–170 of 283 posts

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#161
post #96

For me (I'm in Italy) the best part was the request: " would you like to switch now or in two weeks?". I use the same with my kids: "would you like one portion of broccoli or two portions?". This approach gives the perception of being able to choose.

It also fragments the discussion. If they did it all at once, people would rebel.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#162
post #124

Earlier quoted context omitted.

it's especially bad on Firefox. With that, and the fact that Google is killing Inbox, it feels like time to look for alternatives.

Sure, but where? There are not that much email providers that will live forever and won't change your UX and have mobile apps, and... and...

Get a domain from Gandi. $15/year and includes email service. You can either use the email directly, or forward it somewhere else so you can keep using the same email address forever even if you change providers.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#163

Xoogler here, but I guarantee: 1) This conversation (and complaints) already happened, repeatedly and in-depth, months ago on various internal lists 2) The response - the Decision is made, you're change averse/not a representative user 3) Whichever PMs/leads/designers involved had an OKR to do Something, so Something had to be done

I fully understand this regarding the UI. But the new interface is much slower. I remember stories from years back when Google was beating everyone else in the search and webmail space that speed was one of the crucial components of their success. Have they lowered their standards or they just feel like they're too big to care?

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#164
post #139

Do the IMAP or SMTP/POP3 options still work in GMail? If so, maybe it's time for a proxy WebMail UI hosted on a tiny VPS that simply acts as the mail client for you, whilst gmail still does all the heavy lifting of spam filtering and trusted sending.

Standard protocols still work. Why not just use a proper email client instead of a VPS hosted web UI?

Well I'm guessing people like the concept of a Web UI, on the basis they are using gmail in the first place.

I'm a self hosted MS Exchange + Outlook user, so I'm being purely devils advocate here.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#165
It feels like google web-devs/disigners should start looking at the native apps to get an idea of what the user expectations for the web-app are going to be. If we look at microsoft web outlook, it is gradually becoming like its native counterpart (which is the best desktop email client on my opinion). They didn't have a good web expertise like google so it was too sluggish at the begning but it's getting better. If webassemply becomes a thing, MS will have a good chance to bring its dominance to the field of web apps.

What's interesting is that I remember how devs and designers were frustrated when they were asked to build a web version of their desktop apps finding it too hard to fit into new constrains. Now, I wont be surprised if web-devs/designers feel frustrated too trying to build a desktop app with a mental model of HTML documents and page reloads which is what the new gmail UX looks like to me (the old one was not better, I just got used to it).

If it was up to me, I would focus only on performance and accessibility. I would cut all animations and use much simpler (bare text if needed) ways to present information. Today when you can be fast on web, no need to compensate lack of it with too much content and animations.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#167
post #18

I don't mind the look that much, but it's painfully slow. When an application gains a animated splash screen I know that it's time has come. I'm using a Chromebook, so in a way a Google blessed device and it's annoyingly slow. I'm switching to basic HTML view. If it will disappear I will get off gmail for good.

That splash screen is pretty noisy if you have a touch of synesthesia.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#168
post #96

For me (I'm in Italy) the best part was the request: " would you like to switch now or in two weeks?". I use the same with my kids: "would you like one portion of broccoli or two portions?". This approach gives the perception of being able to choose.

"Make him an offer he can't refuse"

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#169
Google has a lot of overpaid managers who need to do something to justify high salaries. So I imagine they sit down and then stare at Gmail, a great product that we all like, and then decide to make a lot of unnecessary changes that will make us stop using it. About a year ago I registered a domain to use for e-mail. Even though I currently use Google Suite because I like current (classic) Gmail version, if they really persist and discontinue classic version I will switch to another e-mail service.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#170
Painfully slow. If you load the interface, it becomes "mostly" functional, but if you start trying to say, search your email:

1. The page will reset and reload, or,

2. Your keys will trigger a keyboard shortcut and then truly, good god damn luck because who knows how many pages of emails you'll archive with no way to undo (the toast that appears for 3 seconds is NOT sufficient, especially if you keep typing.)

Hangouts, YouTube, and Gmail are embarrassing to use. And that's not even discussing what happens in Firefox where everything is somehow nearly twice as slow.

edit: Oh, let me say, it's bad enough that if I'm on a laptop where I don't want to keep the bloated Gmail tab around in mem/cpu, I have reverted back to using the Web 1.0 / mobile-esque version of Gmail. (Which has it's own problems, attachments are broken, etc).

Just a mess. I am actively trying to move away from Google. Unfortunately, I can't find anything that is half-as-good as Google Photos.

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