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Ask HN: Anyone from Google here? The new Gmail UI is painful

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Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#42
GMail one day decided to no longer show my emails from my customers in my Inbox -- I have to search for them one-by-one. So every few hours I have to search for keywords.

I also get gmail from another account, and he gets mine.

At least it is not as bad as Skype. Woke up one day a week ago, hit Upgrade, and now Skype doesn't work -- whatsoever. Nothing I can do.

Essentially if I didn't have experience as a level 3 support engineer, I'd be out of business.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#43
post #10

As much as the comments here are mostly leaning towards one side keep in mind that 99% of the users probably don't care and I'm sure they have the data to back this up.

Why is this an acceptable excuse? I feel like a lot of the reason modern technology is in such a sorry state is due to this attitude.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#46

Google web UX has gotten horrific. I used to visit Google News multiple times per day. Then the UX went to hell there too. Each iteration became worse. After the latest changes, it became so unbearably hideous and clunky that I couldn't stand it anymore. I got mad every time I loaded the site. But years of keyboard memory still had me typing in the URL constantly, getting mad every time it loaded up. I finally black…

What's worse, every other web shop will be copying this yet another Google UX "innovation" in short order. I'd say Google is in no smart part responsible for the website bloat and general degradation of UX, just by setting example.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#47
post #10

As much as the comments here are mostly leaning towards one side keep in mind that 99% of the users probably don't care and I'm sure they have the data to back this up.

Where would they get that data? Users are given no way to voice negative feedback. If most users are like most non-techies I know, I assure you, they do care. There's just nothing they can do, beyond telling first couple people they encounter that they hate the new UI, and carrying on with their lives. Because what are they going to do? Move 10 years of their e-mail history to Microsoft and IM/phone 500 people about…

> Where would they get that data?

The gmail product forums, monitoring sites like reddit, HN, and Twitter, focus groups and UX studies, internal dogfooders and trusted external testers, metrics from experimental or holdback groups, etc.

Re: Ask HN: Anyone from Google here? The new Gmail UI is painful

#49

I do consulting work and am regularly given an account on the company's email system. More recently they're using GMail underneath, so now I've apparently got a dozen accounts on GMail. And GMail, bless it, when I login through the company's system clocks me through to a "Choose which account" system. My reaction is to open a new tab and login again, and it usually takes me straight through to the actual email withou…

Agreed so much, don't Google engineers have this same issue switching between work and personal e-mail or is Gmail not used internally?
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