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Product Updates Based on Your Feedback

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11–20 of 475 posts

Re: Product Updates Based on Your Feedback

#11
post #9

I have no doubt this is a direct result of the feedback in the hacker news thread. Googlers read our comments and take them seriously when there is true merit. Keep making noise folks, it matters.

The noise was a distraction; the noisy were complaining about sync, which the change did not enable without an additional consent, as always.

Re: Product Updates Based on Your Feedback

#12
I have already switched to Firefox and loving it (Facebook container, tracking protection enabled), but these changes are welcome and responsive.

I hope this is a wake up call that privacy implications need to be seriously considered during product design (even if the intent was better UX), and hidden changes without any UI/notice is going to make issues blow up far more than if there was clear in-app communication.

Re: Product Updates Based on Your Feedback

#13
Their explanation about solving the inconsistency between the chrome browser logged in user and the google web site logged in users makes some amount of sense. I am sure there have been some interesting incidents where people's browsing habits were exposed to other users unintentionally and it's reasonable for Google to want to respond to that.

It seems unnecessary however to auto-log in a person to the chrome browser when there is no such login in the first place to solve this though. It would make more sense to just display a warning when the state is inconsistent rather than start auto-logging people in (regardless of sync state).

Re: Product Updates Based on Your Feedback

#14
post #11
post #9

I have no doubt this is a direct result of the feedback in the hacker news thread. Googlers read our comments and take them seriously when there is true merit. Keep making noise folks, it matters.

The noise was a distraction; the noisy were complaining about sync, which the change did not enable without an additional consent, as always.

Even the linked article on HN was more about the implications of this change - without any notice. It removed one wall of protection that users who didn't want Sync had.

Many people _purposefully_ don't want to sign into Chrome. The change suddenly signed them in, without notice or confirmation. That's problematic.

Re: Product Updates Based on Your Feedback

#15
post #11
post #9

I have no doubt this is a direct result of the feedback in the hacker news thread. Googlers read our comments and take them seriously when there is true merit. Keep making noise folks, it matters.

The noise was a distraction; the noisy were complaining about sync, which the change did not enable without an additional consent, as always.

I set up Chrome remote desktop for a family member today, and absolutely sync is enabled simply by signing in. Sure, it presents "Undo" after the fact, but on visiting the associated Google account, it had already copied everything. I have NFC where this article sourced "sync isn't automatic", but it clearly is. Zero UI indicator it's happening until the Undo button appears, by which time you've already been ripped off.

Nice to at least see they're making it opt-out, but the damage has already been done.

Re: Product Updates Based on Your Feedback

#16
post #12

I have already switched to Firefox and loving it (Facebook container, tracking protection enabled), but these changes are welcome and responsive. I hope this is a wake up call that privacy implications need to be seriously considered during product design (even if the intent was better UX), and hidden changes without any UI/notice is going to make issues blow up far more than if there was clear in-app communication.

I did as well. DuckDuckGo, ublock origin, privacy badger. I haven’t used Firefox seriously in 5 years or so and I’m very pleased with the experience.

To be honest, it’s best to use an independent company for your internet browser. Google’s incentives and business model no longer matches web browsing for someone who cares about privacy.

Re: Product Updates Based on Your Feedback

#18
post #10
post #2

Like Eric Law[1], I felt like while there were some rough spots in the UX for the Chrome login and sync features, the issue was very overblown (I'd feel very differently if sync had been enabled automatically). I don't have much more to say than Law does --- except maybe that when your arch-competitor is speaking out on your behalf , maybe the narrative has gone a little haywire. I figured Google would do something c…

One nasty change was that clearing all cookies no longer cleared Google cookies with these changes. That is a big, privacy-impacting change.

I think that change was merited because of the "signed into chrome vs google" issue they were trying to solve. Say I clear my cookies on a signed-in, syncing account.

With G Cookies also deleted, I may wonder "Why is my picture in the top right but no Google services are using it??". To us, it's clear that chrome sign-in is different from google sign-in, but to others, it may not be.

Re: Product Updates Based on Your Feedback

#20
post #9

I have no doubt this is a direct result of the feedback in the hacker news thread. Googlers read our comments and take them seriously when there is true merit. Keep making noise folks, it matters.

> when there is true merit

I wouldn't use those words. I would replace that with "when the backlash is large enough"

Also I read several comments in that thread about how all of that feedback was pointless because the "vast majority of users don't care."

This type of comments always come up after anything a bad company does. You don't need the majority of users to force a change. In fact no movement ever starts with a majority.

That said, Google can no longer be trusted not to screw over Chrome users in the future. Trying to track users this aggressively and then only backing down after a large backlash doesn't really tell me that Google will be playing nice from now on.

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