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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#52
post #4

This is why you register your domain with MarkMonitor or Cloudflare. I cannot comprehend why they were so stupid to use a registrar that is not corporate oriented. This is just unreal.

The domain was registered in 2004; MarkMonitor was around then, but Cloudflare wasn't. I was involved in moving a domain to MarkMonitor in 2013; at that time, they had a rather steep minimum spend to get on their platform, and they barely wanted to talk to us.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#53
post #35
post #33

Earlier quoted context omitted.

But someone should have been reviewing the current state for cracks and weak links.

Along with a million other possible failure cases. The line, "they should be fired" is so easily spoken by people who have never been in charge of something very big and involving many moving parts. The fact is, anything of sufficient significance has innumerable potential failures waiting to happen. Even with the best, methodical effort, it is impossible to predict and protect against them all. People who want to be…

I didnt say anyone should be fired.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#54
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Is zoho.eu also affected by this?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#56
post #43

Earlier quoted context omitted.

I assume the registrar was also the nameserver in this case

Am I seeing things or is dig really telling me their NS records pointed to vtitan.com? Who the hell is vtitan? Route53 with AWS would run them what, $100 a month for their level of traffic?

Zoho appears to have funded it along with a few other companies. Unfortunately, the Indian news page that reported on the launch is even worse than news sites in the US with popups, pop-ins, pop-overs, pop-rocks, etc, so I can't in good conscience link it here.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#58
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Sridhar, after this nightmare is over, move all your domains to MarkMonitor

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#59
Running their DNS on a 2-bit registrar is exactly the kind of thing I have come to expect from Zoho. I am forced to use this company for a handful of services at my company. If I started to tell you the idiocy I've had to put up with from these guys, I'd never stop ranting. I'll save it for DevRant.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#60
post #53
post #35

Earlier quoted context omitted.

Along with a million other possible failure cases. The line, "they should be fired" is so easily spoken by people who have never been in charge of something very big and involving many moving parts. The fact is, anything of sufficient significance has innumerable potential failures waiting to happen. Even with the best, methodical effort, it is impossible to predict and protect against them all. People who want to be…

I didnt say anyone should be fired.

The parent post suggested firing, and as your comment was a direct reply to the CEO, it's likely the replier thought it was a comment from the parent.
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