Earlier quoted context omitted.
I’m leaving because of this. And I give them the ~$100/year for the pro plan. Screw ‘em. Also it really shits me that every time I log in I get a little banner that says “Almost out of space? Try Dropbox Business!”. One, no, I am not almost out of space. I’m at 15% and if you don’t know that, there’s something terribly wrong. Two, I’m not a business. I’m just me. And I already pay for Pro. Get out of my goddamned fac…
Not one to support rants normally but this irritates me too, especially when encountered in billion-dollar businesses (not only Dropbox). It's like they can't afford investing a part-time developer and a few extra db queries in customer experience and retention, which indicates that they are in it for the fast buck, right or wrong. This type of customer indifference should have a special, and tarnishing, name.
It’s not the devs. The owners likely become sufficiently detached from the end product and experience and sales/marketing teams are left to squeeze every bit of fiscal value from the thing. That usually results in battles for new analytics or new features that usually look like background software/network bloat, and judging the client to increase their spend no matter what. Those teams always have to post higher numbers regardless of the market.
Not that I disagree.