PagerDuty (YC S10) Raises $90M at a $1.3B Valuation • Hacker News Board

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#21

Post by Jagat » Thu, Sep 06, 2018, 7:26 PM UTC

whalesalad wrote: post #15

I was a PD customer for 3 years at FarmLogs. There was literally zero innovation or development on that product during the entire time there. It was abandonware. I am shocked that they're dominating this space with such lackluster enthusiasm about their own product. I'm not just referring to a lack of new features... it’s a lack of improving their core product. It's buggy and painful to use. I can’t tell you how many…

It works well, and has most of the features we need from a paging solution. Not sure what you were missing.

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#22

Post by brightball » Thu, Sep 06, 2018, 7:26 PM UTC

benjaminwootton wrote: post #4

Amazing how a relatively niche product like this can have such a huge valuation. Shows how big the market is.

Don’t take for granted that their biggest competitor was just purchased by Atlassian as well.

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#23

Post by Jdam » Thu, Sep 06, 2018, 7:28 PM UTC

foodstances wrote: post #17

whalesalad wrote: post #15

I was a PD customer for 3 years at FarmLogs. There was literally zero innovation or development on that product during the entire time there. It was abandonware. I am shocked that they're dominating this space with such lackluster enthusiasm about their own product. I'm not just referring to a lack of new features... it’s a lack of improving their core product. It's buggy and painful to use. I can’t tell you how many…

What did you find it lacking?

not op but it lacks a proper, modern ui. Recently, I needed to remove myself from a schedule and a team, took me 10 minutes.

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#24

Post by syntaxing » Thu, Sep 06, 2018, 7:28 PM UTC

webo wrote: post #16

syntaxing wrote: post #14

I'm kind of confused what they offer. Are they providing a software that is like a IT "ERP" system?

https://www.pagerduty.com/ It's an on-call management system that receives events from multiple sources and routes to the appropriate people.

I embarrassingly have read the main and about page a couple times and still do not really get it. What are events? Like a critical failure on your server?

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#25

Post by Jdam » Thu, Sep 06, 2018, 7:30 PM UTC

juliend2 wrote: post #12

Well, this announcement https://techcrunch.com/2018/09/04/atlassian-launches-jira-op... by Jira, 2 days ago, regarding Jira Ops and their acquisition of OpsGenie, might have helped PagerDuty (don't want to downplay PagerDuty's value here) to get that valuation. I think this is good news! Edit: formatting, added more precision

It takes more than 2 days to flesh out those deals.

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#26

Post by justboxing » Thu, Sep 06, 2018, 7:31 PM UTC

benjaminwootton wrote: post #4

Amazing how a relatively niche product like this can have such a huge valuation. Shows how big the market is.

> Shows how big the market is...

I think the huge valuation has more to do with how absurd startup valuations really are[1], and less to do with showing how big the market for a niche product is.

[1] Behind the gloss of absurdly high startup valuations https://42floors.com/blog/startups/absurdly-high-valuations

Discussed here => https://news.ycombinator.com/item?id=6874838

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#27

Post by [deleted] » Thu, Sep 06, 2018, 7:33 PM UTC

whalesalad wrote: post #15

I was a PD customer for 3 years at FarmLogs. There was literally zero innovation or development on that product during the entire time there. It was abandonware. I am shocked that they're dominating this space with such lackluster enthusiasm about their own product. I'm not just referring to a lack of new features... it’s a lack of improving their core product. It's buggy and painful to use. I can’t tell you how many…

[deleted]

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#28

Post by e1ven » Thu, Sep 06, 2018, 7:34 PM UTC

syntaxing wrote: post #24

webo wrote: post #16

Earlier quoted context omitted.

https://www.pagerduty.com/ It's an on-call management system that receives events from multiple sources and routes to the appropriate people.

I embarrassingly have read the main and about page a couple times and still do not really get it. What are events? Like a critical failure on your server?

Yeah, it’s basically a handler for nagios/sensu/etc which will open/close issues in its DB and assign them to whomever is on-call for that day.

It can then phone/text them when it gets an alert, and escalate to the next person in the list of it doesn’t get an answer.

It’s not super-hard to replace with some twilio scripts/etc but it’s cheap and usually works as expected.

It’s nice to pay them to run alerting scripts, so they don’t run on the same infrastructure as production code.

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#29

Post by chipgap98 » Thu, Sep 06, 2018, 7:34 PM UTC

syntaxing wrote: post #24

webo wrote: post #16

Earlier quoted context omitted.

https://www.pagerduty.com/ It's an on-call management system that receives events from multiple sources and routes to the appropriate people.

I embarrassingly have read the main and about page a couple times and still do not really get it. What are events? Like a critical failure on your server?

Events are whatever you send them. So we have some internal monitoring tools and SignalFX set to trigger pager duty when certain metric thresholds are tripped

Re: PagerDuty (YC S10) Raises $90M at a $1.3B Valuation

#30

Post by whalesalad » Thu, Sep 06, 2018, 7:38 PM UTC

foodstances wrote: post #17

whalesalad wrote: post #15

I was a PD customer for 3 years at FarmLogs. There was literally zero innovation or development on that product during the entire time there. It was abandonware. I am shocked that they're dominating this space with such lackluster enthusiasm about their own product. I'm not just referring to a lack of new features... it’s a lack of improving their core product. It's buggy and painful to use. I can’t tell you how many…

What did you find it lacking?

Aside from the lack of innovation, it's got lots of bugs. Sometimes it will continue to call you over and over when things have been acknowledged, or it wont acknowledge things, or you will try to acknowledge something that has already been acknowledged and it will error out.