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How TripAdvisor Changed Travel

theguardian.com

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Re: How TripAdvisor Changed Travel

#61
post #16

Earlier quoted context omitted.

Uhh.. Google Maps? Kayak/Travelocity/Expedia/Orbitz/etc/etc? If I'm staying near a business client or family I ask them. If they don't know I search. Then I see what's available on the booking sites. Tripadvisor only ever came into the picture if I was visiting a resort area where I didn't know anyone.

(Disclaimer: I work in the travel industry.) What you want to do is search on these sites and then book at the actual business's sites. Even if the fares are different, it's worth it. Ever had to try to get a flight/hotel/car changed or cancelled through Expedia or a similar site? Whatever savings you get from aggregator sites aren't worth it.

Ever had to try to get a flight/hotel/car changed or cancelled through Expedia or a similar site?

booking.com works well in that regard. When a room is cancelable and you cancel via the site it works at no cost and without hassle.

That said I have very mixed feelings about the service. For starters it's a parasitic business model, which is not very transparent or honest. I.e. places that pay higher comissions are more prominently ranked. Which is not obvious to the site user.

What's outright galling is their unfairness towards hotels. "CaptainZapp, prices in Sapporo just wen down!" after booking a hotel in Sapporo a few days in advance.

In addition to the spammy nature of such mails it's an outright lie. In that example the hotel was booked during golden week (first week in May when virtually all of Japan is on holiday) and hotel prices during golden week don't go down, ever!

It's dishonest and totally unfair towards the hotel, which I just booked.

Re: How TripAdvisor Changed Travel

#63
post #10

Earlier quoted context omitted.

I agree that Tripadvisor is useless for restaurants, but how do you find/book hotels? In general hotels are more expensive when booked directly and not through an aggregator, however, how do you even find them without sites like Tripadvisor?

> how do you even find them without sites like Tripadvisor? Stay in hostels. Many of them have private rooms in addition to dorms. Ask the other travelers and hostel staff for recommendations. Book directly and help the hostels save money on the ridiculous commission fees. (It's usually cheaper too.) Don't plan too far in advance. If you travel outside of high season, finding accommodation isn't a problem.

And if you want more/better amenities than a hostel has to offer?

Re: How TripAdvisor Changed Travel

#64

Earlier quoted context omitted.

The trick which hasn't failed me yet is to look at exclusively 1-star reviews. I've been using Google Maps, and I'm assuming this trick will work with other services also. First, look at the ratio of 1-star to other reviews - do the 1-star reviews create a "hockey stick"? What's the ratio of 1-star to 2-star? 1-star to all reviews? Second, see what people are complaining about, for example, these 2 1-star reviews rev…

It's funny that this is your take on those two reviews, because my initial reaction was exactly the opposite: I would weigh the pub review more highly. In general, I have found that people (especially Americans) tend to vastly over-exaggerate service issues at restaurants, and it's always unclear from those kinds of reviews whether this was just a one-time thing or something systemic. Plus, I'm not sure how it's poss…

This is a good point - sites like notalwaysright.com have what are to this British person's eyes utterly jaw-dropping accounts of US businesses bending over backwards to accommodate idiotic, rude or blatantly dishonest customers, who would basically be told to bugger off if they tried their histrionics here.

Re: How TripAdvisor Changed Travel

#65

I do a lot of traveling. My experience improved dramatically when I stopped using TripAdvisor and similar apps. I just go with the flow. Talk to real people. Like a bunch of American tourists (insert any country here) would know what, say, authentic Thai food is supposed to taste like. It all comes down to a bunch of -at best- uninformed people ranking stuff, at worst fake reviewers, bots and scammers. Why would I wa…

The trick which hasn't failed me yet is to look at exclusively 1-star reviews. I've been using Google Maps, and I'm assuming this trick will work with other services also. First, look at the ratio of 1-star to other reviews - do the 1-star reviews create a "hockey stick"? What's the ratio of 1-star to 2-star? 1-star to all reviews? Second, see what people are complaining about, for example, these 2 1-star reviews rev…

Agree, the 1 star reviews on Google maps are usually pretty accurate at describing what the problems are.

Re: How TripAdvisor Changed Travel

#66
post #5

I'm fed up with TripAdvisor, Yelp and similar review sites. Too many of the negative reviews are off topic and they bring down the overall ratings (similar issue for positive reviews as well... people tend to rate things they love or hate, but not things in the middle). For example, Amazon is loaded with one-star reviews from people complaining that they received counterfeit items. This has nothing to do with the pro…

Couldn't data from products like Uber or Google Maps solve this problem without need for any reviews?

Re: How TripAdvisor Changed Travel

#67
The main problem I have with tripadvisor ratings is that they don't actually give you a quality guide.

A 5 star tripadvisor rating doesn't mean the 2 star hotel under review is actually a 5 star property, merely that most people enjoyed themselves and got what they expected. Which also means that allegedly 4 and 5 star properties that are crap can get great reviews if their customers are ignorant but leave happy...

And that's before you get into the area of honesty, competing motives etc etc

Re: How TripAdvisor Changed Travel

#68

I do a lot of traveling. My experience improved dramatically when I stopped using TripAdvisor and similar apps. I just go with the flow. Talk to real people. Like a bunch of American tourists (insert any country here) would know what, say, authentic Thai food is supposed to taste like. It all comes down to a bunch of -at best- uninformed people ranking stuff, at worst fake reviewers, bots and scammers. Why would I wa…

The trick which hasn't failed me yet is to look at exclusively 1-star reviews. I've been using Google Maps, and I'm assuming this trick will work with other services also. First, look at the ratio of 1-star to other reviews - do the 1-star reviews create a "hockey stick"? What's the ratio of 1-star to 2-star? 1-star to all reviews? Second, see what people are complaining about, for example, these 2 1-star reviews rev…

Yes, I do that too: last year I explicitely checked potential vacation hotels for "terrible and lacking entertainment" because I wanted a quiet hotel. Had a great stay in an adult-only hotel without any entertainment at all, exactly what I wanted. So yeah, looking at bad reviews can provide a lot more information that most people think.

Re: How TripAdvisor Changed Travel

#69

I do a lot of traveling. My experience improved dramatically when I stopped using TripAdvisor and similar apps. I just go with the flow. Talk to real people. Like a bunch of American tourists (insert any country here) would know what, say, authentic Thai food is supposed to taste like. It all comes down to a bunch of -at best- uninformed people ranking stuff, at worst fake reviewers, bots and scammers. Why would I wa…

The trick which hasn't failed me yet is to look at exclusively 1-star reviews. I've been using Google Maps, and I'm assuming this trick will work with other services also. First, look at the ratio of 1-star to other reviews - do the 1-star reviews create a "hockey stick"? What's the ratio of 1-star to 2-star? 1-star to all reviews? Second, see what people are complaining about, for example, these 2 1-star reviews rev…

I have a different trick, I filter out English reviews on Tripadvisor and favor heavily places with good Japanese reviews.

I find that my tastes in term of food align with Japanese (and in a smaller measure French and Italian) customers whereas British and Americans tend to have very different tastes than me.

Interestingly too, Japanese customers tend to be stricter in their ratings (this can be seen in Tabelog in Japan where 3.6 is a really good score for a restaurant).

Re: How TripAdvisor Changed Travel

#70
I travel quite often. My 2 cents are: look at the 1 star reviews. If the one star reviews are less than 1:500 and the pictures are that of a well designed restaurant, it should be good with a 99% chance. Obviously, that’s kinda hard to find - but that should be the threshold.

Regarding hotels/apartments:

On Booking it should be 9.1+ And it should have an amazingly curated breakfast (check the pics too).

On Airbnb it should be either a “plus” or a “super host” with 5 star reviews only. Read the reviews tho. They often mention noises or lack of hot water. Those might be considered red flags.

And as a general rule of thumb, when you think you’re getting a great deal because it’s cheap, you’re not. Trust me, you’re not. Following the above advice, I never ever had a bad experience - but it definitely costed above average.

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