41–50 of 58 posts
Longtime SurveyMonkey customer here, but, I have largely switched to SurveyGizmo and Qualtrics. 2 primary reasons: 1. I work with Panel Providers, and their Quota tools and panel integration tools are just a bit clumsier. They don't really have Data Quality checks, they don't have cross-logic quotas, they don't have a kind of survey flow tools. 2. Analysis stack: They are currently chasing analysis in a rather frustr…
What is a panel provider?
As an aside, panel data quality has gotten a lot more iffy in the last year or two. Seemingly, bots are getting much more sophisticated at "faking" a valid looking response. I now spend more than half of my actual surveying time on response validation. For those of you interested, you need to have logic that cross-validates, (i.e you said you were using AWS in one question, but don't use public cloud in another) and you need to read open ended responses. Even if you don't want open ended responses, I would not do any survey without at least 2 open ended response questions.
Earlier quoted context omitted.
I wasn't sure if you were saying SurveyMonkey is missing SPSS export - it supports exporting to SPSS AFAIK. Is it that the export is missing data or features for your needs?
It has them - the features for naming every individual choice, specifying labels, and otherwise tweaking that output in SurveyGizmo are much stronger. This isn't a dealbreaker, but makes archiving past analysis, reports, and data files easier and more descriptive than e.g. "Q1_2". It also makes it a bit nicer if you don't have to do the renaming downstream, since it just avoids another step where you can introduce er…
Longtime SurveyMonkey customer here, but, I have largely switched to SurveyGizmo and Qualtrics. 2 primary reasons: 1. I work with Panel Providers, and their Quota tools and panel integration tools are just a bit clumsier. They don't really have Data Quality checks, they don't have cross-logic quotas, they don't have a kind of survey flow tools. 2. Analysis stack: They are currently chasing analysis in a rather frustr…
Earlier quoted context omitted.
I was originally going to say "man that's wild", then I realized all the documents I've signed electronically lately have been through DocuSign and maybe 10B is actually undervalued.
I haven't been forced to use DocuSign for a few years, but there ux was complete shit. I would rather go to an office and physically sign something than deal with their crappy interface.
I was willing to go through that friction because docusign was just absolutely horrible. UX was aweful, wouldn’t work on mobile well, emails wouldn’t send, site would be down yada yada.
But this says something about enterprise companies. With a powerful salesforce, you could dominate a field even with a shitty product if it’s a niche field.
edit: Disregard, can't ask an honest question on HN. Understood.
If you replace the phrase "Research and development" with "paying developers", is it any easier to swallow? Because AFAIK R&D is an unintuitive, tax-favorable way of saying just that. https://www.cpajournal.com/2017/10/30/u-s-research-developme...
Longtime SurveyMonkey customer here, but, I have largely switched to SurveyGizmo and Qualtrics. 2 primary reasons: 1. I work with Panel Providers, and their Quota tools and panel integration tools are just a bit clumsier. They don't really have Data Quality checks, they don't have cross-logic quotas, they don't have a kind of survey flow tools. 2. Analysis stack: They are currently chasing analysis in a rather frustr…
I like that survey monkey finds an audience and induces them to answer your questions. I also know roughly how much it will cost. I can't tell pricing from SurveyGizmo or Qualtrics after several seconds of clicking around. This is their pricing tab: https://www.surveygizmo.com/team-enterprise/ come on!
SurveyMonkey is a good survey tool, but although they have some extra additions once you have set up the survey and collected data (visualization and insights sharing), the product just doesn't do enough. If you only want the solid and robust surveying tool, you are almost better off going for Google Forms - simple surveying tools abound. If what you are doing is market research only, then SurveyMonkey doesn't really cut it - there are much stronger tools out there to handle panels, quotas and all the logic that you need to not get bogged down by manual processes.
Most of these Survey tool producers are pivoting into Customer Experience management and are starting to provide tools for handling much deeper parts of organizational processes related to these challenges. This means not only automating customer feedback processes for when it is most relevant for the customer to provide such, but also allowing for collection of data through other means than just surveys, action management systems for automatically creating and managing cases for customers having experienced e.g. unsatisfactory events, allowing for CRM integrations via API, etc.
In the market for handling customer experiences (as well as those for employees), I think SurveyMonkey is in a squeeze.
Longtime SurveyMonkey customer here, but, I have largely switched to SurveyGizmo and Qualtrics. 2 primary reasons: 1. I work with Panel Providers, and their Quota tools and panel integration tools are just a bit clumsier. They don't really have Data Quality checks, they don't have cross-logic quotas, they don't have a kind of survey flow tools. 2. Analysis stack: They are currently chasing analysis in a rather frustr…
We make an easy-to-use statistical analysis tool, and we were acquired by Qualtrics in 2016 (and rebranded as "Stats iQ").[1]
There's a lot of situations where I could imagine preferring to analyze data in SPSS or Python or something (e.g., complicated transformations, exact same analyses run routinely, advanced analyses that we can't do yet). But, to my mind, ideally you'd not need to export so you can just stay in one tool and work on the one canonical version of your data.
I'm speculating here, but is it possible that your complaint isn't with the fact that the analysis is online per se, but rather that no online analysis tool you've used is anywhere close to as good as the standard offline ones? Or are there really features that you couldn't imagine existing online that you really rely on?
Asking partially b/c it makes my shilling more informative and interesting, but partially because I'm genuinely curious. (Apologies for the shilling, folks, I know it's not great form, but startup habits die hard.)
[1] Go to the bottom of this page to watch a demo: https://www.qualtrics.com/iq/stats-iq/
Earlier quoted context omitted.
but you didn't ask a sincere question, you were making a snarky comment.
I was legitimately curious, and there was no snark at all.
You could have just said "hey sorry all, didn't mean to sound snarky, here's what I meant...", and a great discussion could have ensued.