Earlier quoted context omitted.
Completely agreed about trying to ensure there are as few systemic issues as possible. But on the issue of 'isolated incidents', you have to be realistic. Amazon's size alone would put it as the 31st largest city in the US. And they, like ever more companies, have massive turnover at all levels. Expectation of no isolated incidents is equivalent to expectation of never hiring bad apples -- and that's just impossible.…
Sure, Amazon is also under special scrutiny here, but also has to my knowledge never made a strong public statement admitting any of this ever happened and how it has been corrected. They certainly look like they don't particularly care.
I wouldn't. To explain why, why do you think it is that most of all politicians give non-answers or the most banal safe, focus tested, and inane answers to everything? I mean we elect these people. Do we like that behavior? Well ostensibly no, but consider how we react when a politician does or says anything that might outrage any possible group or segment of society. It spreads like wildfire and we collectively freak out and ensure they're replaced in rapid order by somebody better. Who's that "better" politician? The one who doesn't tell you anything. So while we complain to no end about having lying, duplicitous politicians who never give a straight answer - we ensure that they're the only people that can make it in to office.
Back to Amazon. You admit some weakness and acknowledge a problem and assure people you're going to try to focus on doing better. Are people going to positively receive this message, appreciate your forthrightness, and look forward to future developments. Or are they going to focus on the fact that you just acknowledged a very major issue and utilize that to try to generate even more outrage? And should something, completely outside of Amazon's control, some freak incident occur again - will society understand that they can't stop every single thing? Or will people instead use that as "proof" that Amazon was lying all along and use it generate even greater outrage. You see, since one bad happened - they must have been lying all along...
And on top of this all, we have no attention span. Remember Equifax? Of course you do, but they've probably already started to slip from your mind and become just another blur in the history of things we were fumingly angry at for a week or two, before something else caught our attention. Amazon acknowledging the issue not only stands to turn against them, but makes even less sense given that the issue will disappear from the public mind imminently - especially with elections just around the corner. Our online behavior is shaping the optimal way for companies to treat us. And I think that we're doing exactly what we do in politics - ensuring nobody but demons can survive, and then complaining when all we have are demons.