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Guys, if this upsets you, you are not in the target market. (Much love, but the real world spends real money on revenue drivers.)
Some Chargify alternatives: http://cheddargetter.com http://www.spreedly.com http://recurly.com http://www.braintreepaymentsolutions.com
Spreedly doesn't provide the same functionality, but it's great if you just need a basic recurring payment solution without the frills or deep API integration.
I haven't worked with CheddarGetter or BrainTree directly.
All of these inputs are coming together in a smaller plan we're releasing for existing merchants. Details will be out soon on our blog, via Twitter, etc.
It also strikes me as a dangerous strategic move. The reason I originally selected Chargify over competitors like Spreedly and CheddarGetter is because they had the lowest entry cost. I can experiment and find product market fit. By that point, I don't care so much about the monthly cost (and I'm locked in to a product that I like, which helped me reach my goals). The new pricing model is extreme enough to make me revisit the decision. I'm sure I'm not alone.
I find their product and support to be great, and I'd like to see them keep a similar model. Maybe they should lower the thresholds (free up to 10 paying customers, for example). I'm sure there are other models that will work for them and their customers.
We are very sorry that we did not show this understanding in our announcement and pricing. No excuses.
Some Chargify alternatives: http://cheddargetter.com http://www.spreedly.com http://recurly.com http://www.braintreepaymentsolutions.com
Just a note that Recurly did this exact same thing several months ago, though they've since changed their prices again. We were literally 1 day away from launching on Recurly when they changed prices. Spooked by the sudden price hike, we spent a good deal of time re-writing our ecommerce on Chargify. And now this. Maybe it's time to just bite the bullet and roll our own solution. Spreedly doesn't provide the same fun…
Middlemen in the payment business have a habit of going down when you need them most (when your business is successful and you are growing like mad, have a bunch of employees and suddenly your income evaporates).
iBill, DMR, now Jettis in trouble and many others besides.
All it takes is one big VISA fine for not following procedures and these operations will fold like a house of cards.
Earlier quoted context omitted.
Well, technically you have all the customer data in your gateway's info manager (like Authorize.net's CIM), but it would still be a real bitch to take that and do anything useful with it. Plus, the clock is ticking on your 30 days to get it migrated to your new setup.
CC, EXP and CVC as well ? Without those you won't be doing much in terms of migration. Other than contacting the customer, figure you'll lose 75% or more of your business that way.
To be clear: we can leave Chargify, but Authorize has us locked in.
Earlier quoted context omitted.
CC, EXP and CVC as well ? Without those you won't be doing much in terms of migration. Other than contacting the customer, figure you'll lose 75% or more of your business that way.
In our case, all that stuff is handled via the Authorize.net CIM. Chargify stores everything in the CIM and just makes calls to Authorize's API. To be clear: we can leave Chargify , but Authorize has us locked in.
Hey all, we've gotten a ton of feedback through Twitter, emails, tickets, and a few phone calls. Plus we interacted with a lot of people over the past couple of months. All of these inputs are coming together in a smaller plan we're releasing for existing merchants. Details will be out soon on our blog, via Twitter, etc.