61–70 of 341 posts
Startup school's valuable first lesson in customer communication and PR is right here. Well, software screwed up the experience and crushed the expectations of so many, including me. Moving on :)...
Mistakes happen, but it should not have taken them over two hours to contact people who'd been celebrating their acceptance. We got the "you're in!" email, and the whole team was pumped. Having to go back to them hours later to let them down was really hard to do. The fact that Ycombinator sent the "oops, sorry!" email from a do-not-reply address and basically did nothing to make up for it showed a real lack of respe…
The "do not reply" was particularly upsetting.
Mistakes happen, but it should not have taken them over two hours to contact people who'd been celebrating their acceptance. We got the "you're in!" email, and the whole team was pumped. Having to go back to them hours later to let them down was really hard to do. The fact that Ycombinator sent the "oops, sorry!" email from a do-not-reply address and basically did nothing to make up for it showed a real lack of respe…
Guys - we are deeply sorry for this screw-up. I know we got people's hopes up only to let you down, and I feel terrible about it. While it doesn't excuse our mistake, for what it's worth, Startup School makes the classes and all the materials available online to everyone. So even if you didn't get accepted to the advisor track, we hope you will follow along, watch the videos, and find the material useful. My apologie…
How about making this up to those of us who got false-acceptance emails by providing some feedback on our applications?
Mistakes happen, but it should not have taken them over two hours to contact people who'd been celebrating their acceptance. We got the "you're in!" email, and the whole team was pumped. Having to go back to them hours later to let them down was really hard to do. The fact that Ycombinator sent the "oops, sorry!" email from a do-not-reply address and basically did nothing to make up for it showed a real lack of respe…
Will it stop us from keeping going? It shouldn’t but it might be enough of a blow to slow us down and depress our chances.
I already told people. I scheduled PTO at work to focus. I was on cloud nine and now in the deep dumps.
Guys - we are deeply sorry for this screw-up. I know we got people's hopes up only to let you down, and I feel terrible about it. While it doesn't excuse our mistake, for what it's worth, Startup School makes the classes and all the materials available online to everyone. So even if you didn't get accepted to the advisor track, we hope you will follow along, watch the videos, and find the material useful. My apologie…
Did the "Your in" emails go to everyone who applied, or was it a subset of applications?
So much love for everyone who received an "accepted" email in error. Don't let it get you down. I just got rejected with https://dependabot.com despite $6k MRR and 2,000 active users. I'm sure there are lots of other great companies in the same situation - let's keep building great things.